Issue with Forminator form not displaying for non-logged-in users

  • Resolved tuttionline

    (@tuttionline)


    2 months, 1 week ago

    Hi, I’ve created a form using Forminator, but I’m experiencing an issue where the form only displays when I’m logged into WordPress. When visiting the site as a non-logged-in user, the form is not visible.

    Here’s what I’ve done so far to troubleshoot:

    • Cleared the cache on both SiteGround and WP Rocket
    • Regenerated the CSS via Elementor
    • Cleared the browser cache

    Also, even from mobile or other devices it does not show up if I am not logged i WordPress, so the problem is not due to this computer.

    When I’m logged into WordPress: https://ibb.co/BLHBhX4

    When I’m not logged in WordPress: https://ibb.co/4jdTzz0

    Despite these actions, the issue persists. Could you please help me understand what I need to do to ensure the form displays correctly for all users?

    Thank you in advance for your support!

    • This topic was modified 2 months, 1 week ago by tuttionline.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @tuttionline,

    I hope you’re doing great today!

    This might be happening due to a conflict with another plugin, or the active theme. As a workaround you can try adding the following CSS rules in Customize >> Additional CSS, or theme options:

    #forminator-module-4433 {
  display: block !important;
}

    In order to find out what exactly is causing the issue, you can run a conflict test as explained here:
    https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    I hope this helps. Please let us know if you need any further assistance.

    Best Regards,
    Dmytro

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @tuttionline

    We didn’t hear back from you for quite some time already so I’m marking this topic as resolved for now.

    if you still need assistance, let us know and we’ll get back to the case.

    Kind regards,
    Adam

Viewing 2 replies - 1 through 2 (of 2 total)
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