Issue with full screen image on product listing page

  • Resolved vishdhayal

    (@vishdhayal)


    3 years, 4 months ago

    With the new update 5.8.0, I found an issue where when you select the product image to zoom on full screen and close the image preview with close button. After selecting close, the image still appears on the screen, it doesn’t close and but full screen mode is closed

    The page I need help with: [log in to see the link]

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  • Hello,

    After selecting close, the image still appears on the screen, it doesn’t close and but full screen mode is closed

    I’ve tried this on my test site which has the latest versions of WordPress, WooCommerce and Storefront(default theme), and I could not reproduce the same issue.

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Test to see if the issue has been resolved

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Hi @vishdhayal

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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