Issue with Horizontal Timeline Viewer on the Timeline Widget For Elementor Plugi

  • Resolved trecetreces

    (@trecetreces)


    1 year, 3 months ago

    Dear Elementor Timeline Widget Support,

    I hope this message finds you well. I am writing to report a persistent issue with the Timeline Widget For Elementor plugin, specifically related to the horizontal timeline viewer.

    For some time now, the horizontal timeline viewer has ceased to display all the cards present in the timeline. Instead, it only shows the first three cards and quickly passes through them, failing to display the rest of the cards. I have even attempted to create a new timeline from scratch, but unfortunately, the problem persists.

    To help you investigate further, you can view the issue in action on our website: https://justifay.com

    Here are some additional details that may assist you in troubleshooting the issue:

    • WordPress version: 6.2.2
    • Elementor version: v3.15.1
    • Elementor Pro version: v3.15.0
    • Timeline Widget For Elementor version: 1.4.3
    • Tested on Chrome, Opera, Android

    Steps I have taken to try and resolve the issue:

    1. Created a new timeline from scratch.
    2. Checked for conflicts with other plugins/themes.
    3. Updated the Timeline Widget For Elementor plugin to the latest version.
    4. Cleared cache and cookies.

    Despite these efforts, the problem persists, and we are eager to have the horizontal timeline viewer functioning correctly once again, as it is crucial for displaying our content effectively.

    Could you kindly investigate this matter urgently and provide a solution or guidance on how to resolve the issue? Your prompt assistance would be greatly appreciated.

    Thank you for your attention to this matter. Please feel free to reach out if you require any additional information from our end.

    Looking forward to your prompt response.

    Best regards,
    Mario Pérez
    https://justifay.com
    [email protected]

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support aniketji

    (@aniketji)

    Hi @trecetreces,

    Thanks for using our plugin.
    There might be a CSS and JS conflict with one of your plugins.
    Please check your console, you are also getting error in one of your plugins.
    Please try deactivating all your plugins one by one and see which plugin is causing the issue.
    Please try the custom css shared below to solve the timeline display issue.

    .twae-slider-container .twae-slider-wrapper{
    overflow: visible !important;
    }

    Thanks & Regards

Viewing 1 replies (of 1 total)
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