Issue with Installing WordPress on My Website – Installation Fails

  • Inam Naeem

    (@golferguideline)


    2 days, 20 hours ago

    Hi everyone,

    I’m hoping someone can help me with a frustrating issue I’m facing while trying to install WordPress on my website. I’ve been following the usual steps for installation, but for some reason, the process keeps failing, and I can’t seem to figure out why.

    Here’s what I’ve done so far:

    • I’ve purchased a hosting plan and connected my domain successfully.
    • Downloaded the latest version of WordPress and uploaded it to my server via FTP.
    • Created a new MySQL database and user with all privileges assigned.
    • Updated the wp-config.php file with the correct database details (DB name, user, password, etc.).

    The problem happens after I navigate to mydomain.com/wp-admin/install.php. Instead of the usual WordPress setup screen, I get either a blank page or a 500 Internal Server Error. I’ve tried refreshing the page, deleting the database and starting over, but nothing seems to work.

    Things I’ve checked:

    • PHP version is 7.4 (which I believe is compatible with WordPress).
    • All permissions on the WordPress files and folders seem to be set correctly.
    • I’ve tried renaming the .htaccess file just in case it was causing the issue, but no luck.

    Does anyone have an idea of what could be causing this? I’m a bit stuck at this point, and any help would be greatly appreciated!

    Thanks in advance for your suggestions.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    It’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, ensure that you have set your SFTP or FTP client to view invisible files.

    If you couldn’t resolve the problem renaming your .htaccess file, we might be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time. If you don’t have access to your server error log, ask your hosting provider to look for you.

    We only need the error log entries within a minute or two of generating the error. Sending the entire error log would be unhelpful.

    It seems like you’re doing everything right so far. Since you’re getting a blank page or 500 error, check the server error logs for clues. Try upgrading to PHP 8.0 if possible and increase your memory limit in wp-config.php to 256M. Also, re-upload WordPress in case the files were corrupted during FTP transfer. If none of this works, your hosting provider may be able to help.

    Hello.Inam

    It sounds like a server-side issue, possibly caused by memory limits or PHP configuration. Try the following steps:

    1. Increase PHP Memory Limit: Edit the wp-config.php file and add define('WP_MEMORY_LIMIT', '256M');.
    2. Check Error Logs: Look at the server’s error log (via cPanel or hosting control panel) to identify specific issues.
    3. Disable Plugins/Themes: If you’ve installed any previously, rename the plugins or themes folder to disable them.
    4. Verify File Permissions: Ensure folders are set to 755 and files to 644.
    5. Check PHP Extensions: Make sure required PHP extensions like mysqli are enabled.

    This should help troubleshoot and resolve the 500 error or blank page issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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