• Hello IRivYou Support Team ,

    I hope this message finds you well. I am writing to you regarding a peculiar issue I am encountering with the iRivYou plugin on my WooCommerce store. The problem revolves around the handling of images in product reviews.

    Description of the Issue:

    When i import a new review from aliexpress to my store , and after that i

    I decide to edit the review, I have noticed that the images uploaded by the reviewer are being inadvertently deleted from the review. To provide more context, let me outline the steps:

    1. A customer leaves a review for a product along with an image.
    2. I navigate to the “Products > Reviews” section in WooCommerce admin and select a review to edit.
    3. During the editing process, I make changes to the text of the review without modifying the image.
    4. Upon saving the edited review, I observe that the image that was initially uploaded by the reviewer has been removed from the review.

    Importance of the Issue: Images play a significant role in product reviews as they provide valuable visual information to potential buyers. It’s crucial for me to preserve these images, even if I choose to edit the accompanying review text.

    The page I need help with: [log in to see the link]

  • The topic ‘Issue with iRivYou Plugin Causing Image Deletion in WooCommerce Reviews’ is closed to new replies.