• Dear Astra Support Team,

    after updating Astra theme I am experiencing an issue when using the Kadence WooCommerce Email Designer plugin with the Astra theme. Whenever I attempt to open the plugin’s customization page, I encounter the following error:

    Error Details:

    • Fatal Error: Class 'Astra_Pro_Customizer' not found
    • Occurs on: /wp-includes/class-wp-customize-manager.php on line 4058.

    Additional Information:

    • I am using the free version of the Astra theme, not Astra Pro.
    • The plugin works correctly when I switch to a default WordPress theme like Twenty Twenty-Three.
    • WordPress version: 6.7.1
    • Astra theme version: 4.8.7
    • Kadence WooCommerce Email Designer version: 1.5.13?
    • PHP version: 7.4

    I have ensured that the Astra theme and Kadence plugins are updated to the latest versions. If I return to Astra 4.8.2, the other plugin is working again.

    Could you please assist me in resolving this issue? Let me know if you need further details or access to debug logs.

    Thank you for your help!

    Best regards,
    Mojca

    Log:
    [26-Nov-2024 15:51:29 UTC] PHP Fatal error: Uncaught Error: Class ‘Astra_Pro_Customizer’ not found in /home/cia27601/domains/evadoganoc.si/public_html/wp-includes/class-wp-customize-manager.php:4058
    Stack trace: 0 /home/cia27601/domains/evadoganoc.si/public_html/wp-includes/class-wp-hook.php(324): WP_Customize_Manager->render_section_templates(”) 1 /home/cia27601/domains/evadoganoc.si/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 2 /home/cia27601/domains/evadoganoc.si/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 3 /home/cia27601/domains/evadoganoc.si/public_html/wp-admin/customize.php(306): do_action(‘customize_contr…’) 4 {main}

    thrown in /home/cia27601/domains/evadoganoc.si/public_html/wp-includes/class-wp-customize-manager.php on line 4058

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @mojcak,

    Thank you for bringing this to our attention. I’ve noticed the same behavior on my test site and have informed our team. I would like to mention that our developers have added the task to their to-do list and are working on it. Once I will receive an update, I will make sure to update it here.

    Kind regards,
    Aradhy ??

    Same Issue

    Hello,
    Same issue here.

    Regards,

    • This reply was modified 2 months, 3 weeks ago by kamzflo.

    Hi there,

    We are currently working on it. I will update you once I receive an update from the team.

    Kind regards,
    Aradhy ??

Viewing 4 replies - 1 through 4 (of 4 total)
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