Issue with Larger Files

  • Resolved Eric Paul

    (@ericmorrellprinting)


    2 months ago

    This works perfectly for our purposes with smaller collections of files, but recently we’ve had two uploads from customers where the total size of the files uploaded were large (1.4GB and 3.8GB) and the bulk download fails. I have set the memory_limit value to 4095M and the max_execution_time to 360, our server has 4GB of RAM.

    I assume the issue is due to the large file sizes, but is there someplace where this information might be logged so I can confirm? Any suggestions other than limiting the file sizes allowed or increasing the RAM available to our server?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Torsten H?ndler

    (@shogathu)

    Hello @ericmorrellprinting ,

    thanks for your question.

    I think it could be some server settings. I will check this.

    For check on your side you can activate WP Debug and the WP Debug log and then check the log file. What kind of error is shown when you create the zip or did it just stop?

    Plugin Author Torsten H?ndler

    (@shogathu)

    Hello @ericmorrellprinting

    We checked it on our side and there are serveral problems.
    1. Your memory_limit is to low. I check it with a 1.5GB file and have to use 6GB memory limit.
    2. We use the default ZipArchive class from PHP. But this class has limits and can’t create files larger then 4GB, also it can not split large files into smaler once.

    We will check if we found a solution for this, but I can’t tell when.

    Plugin Author Torsten H?ndler

    (@shogathu)

    Hello @ericmorrellprinting ,

    Sorry for the late response.

    I have to tell you that there is no solution for your problem, but we will try to implement an error message when files are bigger and the zip will fail.

    Uploading such large files via a form is not a common practice

    Thread Starter Eric Paul

    (@ericmorrellprinting)

    I understand – thank you for looking into it, much appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
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