• Resolved Bedirhan

    (@bedirhanyildirim)


    Hello,

    We’re experiencing a persistent issue on our WooCommerce site where users should be able to purchase multiple quantities of a product. However, when we uncheck the “Limit purchases to 1 item per order” checkbox on the product edit page and save, it remains checked upon refresh. As a result, the quantity buttons are not displayed on the product page.

    Steps we have taken so far:

    1. Tested by deactivating all plugins to rule out conflicts.
    2. Cleared all cache (both browser and site cache).
    3. Confirmed that our WooCommerce version and all plugins are up to date.

    Despite these efforts, the checkbox does not save as intended, and the issue persists. Any advice on resolving this would be greatly appreciated.

    One of the related product page: https://orzax.com/product/orzax-immune-defense/

    System Status Report:

    <details><summary>System Status Report</summary>

    <br>### WordPress Environment ###<br><br>WordPress address (URL): [Redacted]<br>Site address (URL): [Redacted]<br>WC Version: 9.3.3<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.2.25<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.36-28<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>[REDACTED]<br><br>### Post Type Counts ###<br><br>acf-field: 20<br>acf-field-group: 3<br>acf-taxonomy: 3<br>attachment: 1292<br>cfw_acr_emails: 2<br>cfw_order_bumps: 6<br>custom_css: 2<br>e-landing-page: 2<br>elementor_library: 95<br>elementor_snippet: 1<br>ep_megamenu_content: 4<br>filter-field: 8<br>filter-set: 2<br>nav_menu_item: 20<br>page: 24<br>post: 63<br>product: 53<br>product_variation: 12<br>revision: 5121<br>rm_content_editor: 1<br>shop_coupon: 17<br>shop_order: 2046<br>shop_order_refund: 14<br>shop_subscription: 158<br>wp_navigation: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (43) ###<br><br>Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.3.2<br>Secure Custom Fields: by www.ads-software.com – 6.3.10.2<br>Element Pack Lite - Addons for Elementor: by BdThemes – 5.10.3<br>Element Pack Pro: by BdThemes – 7.18.0<br>CheckoutWC: by Kestrel – 9.1.6<br>Code Snippets: by Code Snippets Pro – 3.6.5.1<br>Elementor Pro: by Elementor.com – 3.25.2<br>Elementor: by Elementor.com – 3.25.4<br>Facebook for WooCommerce: by Facebook – 3.2.10<br>Filter Everything PRO: by Andrii Stepasiuk – 1.8.8<br>Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.1<br>Imagify: by Imagify Image Optimizer – Optimize Images & Convert WebP & Avif – 2.2.3<br>Include Klaviyo for Elementor pro: by Thong Nguyen – 5.0<br>Jetpack: by Automattic – 13.9.1<br>Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.24<br>Klaviyo: by Klaviyo<br>Inc. – 3.4.1<br><br>Synctrack - Add Paypal Tracking Auto: by Omegatheme – 2.0.0<br>PixelYourSite Pinterest: by PixelYourSite – 5.5.0.1<br>PixelYourSite PRO: by PixelYourSite – 11.0.1<br>PixelYourSite Super Pack: by PixelYourSite – 5.3.0<br>Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.5.1<br>WP All Export - WooCommerce Product Export Add-On: by Soflyy – 1.0.3<br>Product Recommendation Quiz for eCommerce: by RevenueHunt – 2.2.9<br>Scroll To Top: by Ga Satrya – 1.5.5<br>Self-service Dashboard for WooCommerce Subscriptions: by eCommerce Tools – 3.0.1<br>Rank Math SEO PRO: by Rank Math – 3.0.74<br>Rank Math SEO: by Rank Math – 1.0.231<br>Speed Optimizer: by SiteGround – 7.7.0<br>Security Optimizer: by SiteGround – 1.5.6<br>WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 1.0.6<br>Stamped.io Reviews & UGC for WooCommerce: by Stamped.io – 2.4.1<br>Quantity Plus Minus Button for WooCommerce by CodeAstrology: by CodeAstrology Team – 1.2.3<br>WooCommerce All Products For Subscriptions: by WooCommerce – 4.1.3<br>WooCommerce Stripe Gateway: by Stripe – 8.8.1<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.4<br>WooPayments: by WooCommerce – 8.4.0<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.3 (update to version 2.9.4 is available)<br>Product Variation Swatches for WooCommerce (Pro): by ThemeHigh – 2.2.3<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.3<br>Woo Subscriptions: by WooCommerce – 5.7.0<br>WooCommerce: by Automattic – 9.3.3<br>WP All Export Pro: by Soflyy – 1.8.6<br>WP Mail SMTP Pro: by WP Mail SMTP – 4.2.0<br><br>### Inactive Plugins (16) ###<br><br>Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.6.0.1<br>Faire for WooCommerce: by Faire – 1.7.4<br>Filter Everything?— WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.8.8<br>Google for WooCommerce: by WooCommerce – 2.8.6<br>Metorik Helper: by Metorik – 2.0.7<br>Min Max Quantity & Step Control for WooCommerce: by CodeAstrology Team – 6.4<br>Mollie Payments for WooCommerce: by Mollie – 7.8.2<br>Product Variation Swatches for Woocommerce: by ThemeHigh – 2.3.8<br>SiteGround Central: by SiteGround – 3.3.1<br>SiteGround Migrator: by SiteGround – 2.0.9<br>Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.2<br>WP All Export: by Soflyy – 1.4.8<br>WP All Import: by Soflyy – 3.7.9<br>WP All Import Pro: by Soflyy – 4.8.0<br>WP Mail SMTP: by WP Mail SMTP – 4.2.0<br>WP Rocket: by WP Media – 3.16.2.1<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br><br>### Must Use Plugins (1) ###<br><br>Health Check Troubleshooting Mode: by – 1.9.2<br><br>### Settings ###<br><br>Legacy API Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 14 MB<br><br>### WC Pages ###<br><br>Shop base: #809 - /shop/<br>Cart: #810 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #811 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #812 - /my-account/<br>Terms and conditions: #1842 - /terms-of-use-terms/<br><br>### Theme ###<br><br>Name: Hello Elementor Child<br>Version: 2.0.0<br>Author URL: https://elementor.com/<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.1.1<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### WooPayments ###<br><br>Version: 8.4.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 219386280<br>Account ID: acct_1NBenRC7800AyUXT<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,affirm,afterpay_clearpay,klarna<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled<br><br>### Subscriptions ###<br><br>WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://orzax.com<br>Subscriptions-core Library Version: 6.5.0<br>Subscription Statuses: wc-active: 7<br>wc-on-hold: 1<br>wc-cancelled: 150<br><br>WooCommerce Account Connected: ? Yes<br>Active Product Key: ? No<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure<br><br>### Store Setup ###<br><br>Country / State: United States (US) — Illinois<br><br>### Subscriptions by Payment Gateway ###<br><br>WooPayments: wc-cancelled: 150<br>wc-active: 7<br>wc-on-hold: 1<br><br><br>### Payment Gateway Support ###<br><br>WooPayments: products<br>refunds<br>multiple_subscriptions<br>subscription_cancellation<br>subscription_payment_method_change_admin<br>subscription_payment_method_change_customer<br>subscription_payment_method_change<br>subscription_reactivation<br>subscription_suspension<br>subscriptions<br>subscription_amount_changes<br>subscription_date_changes<br>tokenization<br>add_payment_method<br><br>WooPayments (Affirm): products<br>refunds<br>multiple_subscriptions<br>subscription_cancellation<br>subscription_payment_method_change_admin<br>subscription_payment_method_change_customer<br>subscription_payment_method_change<br>subscription_reactivation<br>subscription_suspension<br>subscriptions<br>subscription_amount_changes<br>subscription_date_changes<br>tokenization<br>add_payment_method<br><br>WooPayments (Afterpay): products<br>refunds<br>multiple_subscriptions<br>subscription_cancellation<br>subscription_payment_method_change_admin<br>subscription_payment_method_change_customer<br>subscription_payment_method_change<br>subscription_reactivation<br>subscription_suspension<br>subscriptions<br>subscription_amount_changes<br>subscription_date_changes<br>tokenization<br>add_payment_method<br><br>WooPayments (Klarna): products<br>refunds<br>multiple_subscriptions<br>subscription_cancellation<br>subscription_payment_method_change_admin<br>subscription_payment_method_change_customer<br>subscription_payment_method_change<br>subscription_reactivation<br>subscription_suspension<br>subscriptions<br>subscription_amount_changes<br>subscription_date_changes<br>tokenization<br>add_payment_method<br><br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: PayPal Subscriptions<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-11-12 14:38:42 -05:00<br>Options: ?<br>Notes: 78<br>Onboarding: completed<br><br>### All Products for WooCommerce Subscriptions ###<br><br>Template Overrides: –<br><br>### Action Scheduler ###<br><br>Canceled: 28<br>Oldest: 2024-10-13 17:50:01 +0000<br>Newest: 2024-11-11 07:00:11 +0000<br><br>Complete: 18,198<br>Oldest: 2024-10-14 11:50:12 +0000<br>Newest: 2024-11-12 14:36:43 +0000<br><br>Failed: 76<br>Oldest: 2023-11-21 16:53:44 +0000<br>Newest: 2024-10-10 20:38:01 +0000<br><br>Pending: 69<br>Oldest: 2024-11-12 14:41:43 +0000<br>Newest: 2025-03-11 06:59:23 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-12 09:37:10 -05:00<br>
    </details>

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    HI @bedirhanyildirim,

    Thank you for reaching out.

    I visited your store and was able to replicate this issue from my end.

    Since you’ve already ruled out plugin conflicts, cleared cache, and made sure everything is up-to-date, I would recommend testing out for theme conflicts. From your system status report, I could notice you’re having a third-party theme as your main theme. Could you please switch to a default theme like Twenty Twenty-Four for further testing?

    You can disable all active themes and only have WooCommerce and the default theme and test if the issue persists.

    Let us know how this goes.

    Thread Starter Bedirhan

    (@bedirhanyildirim)

    Hi @ckadenge,

    Thank you for your suggestion.

    I followed your instructions and switched to the default theme (Twenty Twenty-Four) and cleared the cache again, but unfortunately, the issue is still unresolved. This problem only started occurring around two weeks ago. Previously, we did not have this issue, but now, by default, the “Limit purchases to 1 item per order” checkbox is checked for all products, preventing users from adding multiple quantities to the cart.

    Please let me know if there are any additional steps we can try.

    Thank you for your continued support.

    Thread Starter Bedirhan

    (@bedirhanyildirim)

    Hi @ckadenge,

    I’ve noticed something unusual with the issue. When I uncheck the “Limit purchases to 1 item per order” checkbox on the product edit page and click save, the page begins to reload. If I view the product page before the reload finishes, the quantity buttons appear as expected. However, once the reload on the edit page completes, the checkbox reverts to being checked, and the quantity buttons disappear from the product page.

    This indicates that the setting is not being saved correctly upon the edit page reload. Any additional insights into why this might be happening would be appreciated.

    Thank you!

    Thread Starter Bedirhan

    (@bedirhanyildirim)

    After making the lastest updates, it looks like problem is solved for now. I cannot promise if it won’t happen again but for now it works as it should be.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Bedirhan,

    Thank you for your reply.

    I am glad to know that the problem is resolved.
    Could you specify the updates you made that fix it?

    Looking forward to your response. ??

    Thread Starter Bedirhan

    (@bedirhanyildirim)

    Hello @doublezed2,

    To being honest I didn’t update some spesific plugins, I just saw there were couple updates waiting (we usually do weekly follow on updates) and updated them all whatever was on the update page listed.

    I know this won’t help us to understand what was the conflict, however it works now! Just keep everthing updated ??

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Glad to hear it @bedirhanyildirim – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.