Issue with loading because of 2fa

  • Resolved shuangmiles

    (@shuangmiles)


    1 year ago

    I am getting this error message

    The user must be an administrator, editor, or moderator of the page in order to impersonate it. If the page business requires Two Factor Authentication, the user also needs to enable Two Factor Authentication.?Type:?OAuthException

    I attempted to reestablish my connection by logging into Facebook again and although I logged in successfully when it redirected back to the plugin settings page it doesn’t let me hit allow. Anyone know what the issue is?

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @shuangmiles,

    Thanks for contacting us and apologies for the delay. Please double-check that the Facebook profile you are using to connect does have a role on the Facebook page. Also as the error message states, if the Facebook page has two factor authentication in place, please ensure the Facebook profile you are using to create the connection also has two factor authentication enabled.

    After you’ve ensured the items above, reconnect the page with these steps:

    • Please go to WordPress Dashboard > Facebook Feed > Settings
      > remove the connected account(s) by clicking the red trash icon.
    • Click the Save Settings button.
    • Click the Add Source button, then click the blue Connect button and go through the connection process again. When sent to Facebook, you may need to click the Edit Settings (reference) button to review your connection settings and make sure all pages you manage are selected and all permissions.
    • For any existing feed or legacy feed, go to the specific feed options > Settings > Sources and select the newly connected source.
    • Once your source has been added, click the Save Changes button.

    I hope this helps! If this does not resolve the issue, please send us a support request here and include the System Info from the Help page of the plugin settings.

    Best regards,
    Louis

Viewing 1 replies (of 1 total)
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