Issue with Meta Rejecting Duplicated ID’s, Missing Descriptions

Hi,

Thanks for using our plugin and reaching out to us.

Usually these duplications happen for two reasons:

1. The plugin getting stuck processing because it is running against server configuration limitations. You tried solving this already by lowering the batch size of the plugin so changes are slim this is still the problem;
2. Issues with your WP-cron. Did you disable the wp-cron? Also, how many times can you count the woosea_cron_hook being there?

Thanks

Hi, yes, wp-cron is enabled, I checked that the hook is present two times, I took a screenshot:

https://libreriairbe.com/wp-content/uploads/2023/06/Screenshot_20230623_073655_Chrome.jpg

Thanks !

Thanks, there should be only one, not two. They can actually cause problems like you are experiencing. Can you delete one of those hooks and see if that solves the issue at hand?

Yes, that is precisely the problem, I see that there are no longer duplicates. thanks a lot !

Now that this detail is resolved, I wanted to know if we can see some minor details that I mentioned in the title in this thread, or if I should create another one?

Mostly it has to do with missing short descriptions, I assume it is because we use shortcodes for some products with repeated descriptions, for example:

[block id=”short-description-copic-sketch”]

Is there any way that these descriptions could be recognized?

I also tried to add a filter to exclude hidden products from the product feed by following exactly the steps according to this link:

https://adtribes.io/how-to-exclude-hidden-products-from-your-product-feed/

But currently it still includes hidden products in the feed.

Thank you very much for your help !

Hi,

When your short descriptions are being dynamically injected using the shortcodes than that unfortunately won’t work with our plugin. Our plugin can only pick-up on statically filled in (short)descriptions.

With regards to your exclude filter for hidden products. We have just tried and it does work fine for us. Make sure you type in “yes” and not “Yes” as the filters are case-sensitive.

Hope this helps?

Ok, thanks for the explanation about the short descriptions.

About the exclude filters, I can see that it still includes the hidden products, what could be the problem?

Examples of IDs that are hidden but still in the feed:

89876
89861

The filters are configured like this:

https://libreriairbe.com/wp-content/uploads/2023/06/Captura-de-pantalla-2023-06-23-093107.png

I also tried to configure a filter to include only simple products, but I was not successful, could you please check if I made a mistake?

https://libreriairbe.com/wp-content/uploads/2023/06/Captura-de-pantalla-2023-06-23-093512.png

Alternatively, I could try to exclude the following custom product type: Smart grouped

Thank you!

• This reply was modified 1 year, 8 months ago by romcb.

Hi,

Your exclude filter for hidden products looks fine to me. The filter you created for simple products is not correct as you have written “Simple” in the filter whereas it should be “simple”.

Can you share the plugin debug.log URL with us so we can check if your feed is properly updating? This is how you can retrieve the debug.log URL: https://adtribes.io/send-your-debug-log-to-support/

Also, are you running any (object) caching plugins or doing server-side caching which could be caching the content of your product feeds?

Debug log:

https://libreriairbe.com/wp-content/uploads/woo-product-feed-pro/logs/debug.txt

Yes, our hosting provides Object cache Pro by default, also we have WP Rocket installed

Surely that is the problem, I also noticed that changes in the name of the products were not reflected, how should I proceed?

Yes the object caching is most likely the source of the problem. Can you ask your hosting agency to exclude the feed URLs from being cached?

We were able to configure the exclusion with the help of hosting support, now everything is working correctly.

Thank you so much for your amazing support !

Sorry, I just noticed that we now have another huge set of duplicate products, this time they were duplicated only once, what could be the problem?

Examples of duplicate IDs:

10876
10876
10263

The filters have been configured like this:

https://libreriairbe.com/wp-content/uploads/2023/06/Captura-de-pantalla-2023-06-23-112516.png

Thank you !

Hi! We’re also experiencing the issue of duplicated IDs even though no duplications exist in the feed. ??

Hello ! In our case, the duplicate products are also present in the .xml feed.

Are you sure you didn’t upload two different .xml feeds to Meta? Since I did that by mistake once and the ids were rejected despite not being duplicated in the feed.

Hope this helps while we wait for help from support ??

Hi,

I checked the screenshot of the filters you created. It contains two include only filters. That is not allowed, you can use only one include only filter per feed configuration. Can you change it and check if it helps.

Thanks again, that was exactly the problem, I already changed it for an additional exclude filter that accomplishes the same thing