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Resolved

(@budkhand)

Hello WooCommerce Support Team,

I hope you are doing well. I am reaching out to address a specific issue I have encountered on my WooCommerce-powered website.

Problem Description:
Newly registered users on my website are receiving a “Password Changed” email after their first purchase. This behavior is unexpected and confusing for my customers. The “Password Changed” email is triggered simultaneously with the “Order Received” email only for new registered users, specifically on their first purchase.

I have reviewed the solution provided on the WooCommerce support forum, which involves using the send_password_change_email filter to prevent password change emails during checkout. However, this solution did not resolve the issue.

I conducted tests with Elementor support and confirmed that the problem persists even with all other plugins deactivated and a new theme installed.

The issue seems to be related to WooCommerce, as it occurs only when WooCommerce is active with a basic theme.

It appears that the problem is triggered when a new registered user makes their first purchase, and the “Password Changed” email is sent alongside the “Order Received” email.

Possible Solution Attempt:
I have attempted to implement a custom solution based on a code snippet, but it has not yielded the desired results. Here is the code snippet I tried:

// Code snippet to prevent password change email on checkout
function preventPasswordChangeEmailOnCheckout($send, $user_id) {
    if (isset($_REQUEST['woocommerce-process-checkout-nonce'])) {
        $user = get_user_by('ID', $user_id);
        if (is_a($user, 'WP_User') && in_array('contributor', $user->roles)) {
            $send = false;
        }
    }
    return $send;
}
add_filter('send_password_change_email', 'preventPasswordChangeEmailOnCheckout', 10, 2);

I would greatly appreciate your assistance in diagnosing and resolving this issue. If you require further information or access to my website, please let me know, and I will be happy to provide it.

The following works for other users but not for me:

phillipswdc

(@phillipswdc)

as stated above we were experiencing the same problem not for every user on our end. This is what we found…

On checkout, while “placing order” WooCommerce is doing also customer update with data you input in form.
This runs wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store.php line 190 update method which runs ->
wp_update_user ( wp-includes/user.php) for some reason it runs code block for password or email change

the fix for us was…

https://gist.github.com/phillipswdc/0b45614c02c6923c926b5baad6e1025c

My Website Details:

`
### WordPress Environment ###

WordPress address (URL): https://erdemed.com
Site address (URL): https://erdemed.com
WC Version: 8.0.1
REST API Version: ? 8.0.1
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: ? 6.2.2 - There is a newer version of WordPress available (6.3)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: mn
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 150 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.11.4-MariaDB-1:10.11.4+maria~deb11-log
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.0.1
WC Database Prefix: Erdemed1
Total Database Size: 903.08MB
Database Data Size: 837.20MB
Database Index Size: 65.88MB
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### Post Type Counts ###

acf-field: 24
ae_global_templates: 1
attachment: 1148
bibliothek: 1
cartflows_flow: 1
cartflows_step: 2
casediscussion: 1
clinic: 132
custom_css: 1
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elementor_library: 64
elementor_snippet: 4
elementor-hf: 1
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glossary: 1
icd10: 2040
is_search_form: 1
jet-engine: 12
jet-form-builder: 8
jet-menu: 3
jet-page-template: 1
jet-popup: 1
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library: 2
my_keywords: 2
nav_menu_item: 87
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oembed_cache: 16
page: 28
pharma: 163
pharmadiscount: 615
pms-subscription: 5
post: 91
preclinic: 8
product: 3
qsm_quiz: 1
revision: 3799
rsvpemail: 2
shop_order: 512
theory: 8
tooltipy: 1
tribe_events: 1
um_directory: 1
um_form: 3
user_registration: 1
wmpc-trash: 53
wp_block: 1
wp_global_styles: 1
wpdiscuz_form: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (48) ###

Autocomplete WooCommerce Orders: by QuadLayers – 3.1.2
Code Snippets: by Code Snippets Pro – 3.4.2
Defender: by WPMU DEV – 4.0.1
Elementor Pro: by Elementor.com – 3.15.1
Elementor: by Elementor.com – 3.15.2
FileBird Pro: by Ninja Team – 5.5
Site Kit by Google: by Google – 1.106.0
JetBlocks For Elementor: by Crocoblock – 1.3.7
JetBlog For Elementor: by Crocoblock – 2.3.4
JetElements Dynamic Data Addon: by Zemez – 1.1.2
JetElements For Elementor: by Crocoblock – 2.6.12.1
JetEngine - Custom visibility conditions: by Crocoblock – 1.0.0
JetEngine: by Crocoblock – 3.2.3.2
JetMenu: by Crocoblock – 2.3.0
JetPopup: by Crocoblock – 2.0.1
JetReviews For Elementor: by Crocoblock – 2.3.1
JetSearch: by Crocoblock – 3.1.1
JetSmartFilters: by Crocoblock – 3.2.0
JetStyleManager: by Crocoblock – 1.3.6
JetTabs For Elementor: by Crocoblock – 2.1.23
JetThemeCore: by Crocoblock – 2.1.1
JetTricks: by Crocoblock – 1.4.4
JetFormBuilder: by Crocoblock – 3.1.1
JetWidgets For Elementor: by Crocoblock – 1.0.14
Loco Translate: by Tim Whitlock – 2.6.4
Paid Member Subscriptions: by Cozmoslabs – 2.9.9
Post Views Counter: by Digital Factory – 1.3.13
Quiz Cat Free: by Fatcat Apps – 3.0.3
Really Simple SSL: by Really Simple Plugins – 7.0.8
Shortcodes Ultimate: by Vova Anokhin – 5.13.2
Simple Tooltips: by Justin Saad – 2.1.4
Tawk.to Live Chat: by Tawkto – 0.8.0
Advanced Editor Tools: by Automattic – 5.9.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.8

User Role Editor: by Vladimir Garagulya – 4.64
WooCommerce Golomt Bank Payment Gateway: by B@KU[mN] – 1.0.0
Gateway for Qpay on WooCommerce: by Unimedia Solutions LLC engineers – 1.0.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.0
Force Authentification Before Checkout for WooCommerce: by Luiz Bills – 1.4.3
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2
WooCommerce: by Automattic – 8.0.1
Yoast SEO: by Team Yoast – 20.13
WP Copy Protect: by Sazzad Areafin – 1.6
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WP Mail SMTP: by WP Mail SMTP – 3.8.2
WP Rocket | Clean Post Cache after WooCommerce Order: by WP Rocket Support Team –
WP Rocket | Add custom htaccess rules to set no-store on HTML: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.14.3

### Inactive Plugins (0) ###


### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: MNT (?)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #25505 - /checkout/
My account: #26179 - /my-account/
Terms and conditions: #2305 - /privacy-policy/

### Theme ###

Name: Hello Elementor
Version: 2.8.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
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`

Thank you for your attention and support. I look forward to your guidance.

Best regards,

Budkhand

This topic was modified 1 year, 7 months ago by budkhand.
This topic was modified 1 year, 7 months ago by budkhand.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Shameem R. a11n
(@shameemreza)

1 year, 7 months ago
Hi @budkhand

I understand that you’ve already tried the recommended solution using the send_password_change_email filter and a custom code snippet, but unfortunately, these solutions did not work.

Before we proceed with other troubleshooting steps, does the snippet shared on that gist resolve your issue?

If that didn’t resolve, can you try to add this snippet to your child theme’s functions.php:
```
add_action('woocommerce_checkout_update_user_meta', 'prevent_password_change_email', 10, 2);

function prevent_password_change_email($customer_id, $data) {
remove_action('profile_update', 'wp_send_new_user_notifications');
wp_update_user(array('ID' => $customer_id, 'user_pass' => $data['password']));
add_action('profile_update', 'wp_send_new_user_notifications');
}
```
Please try this and let us know if it helps.

Thanks!
Thread Starter budkhand
(@budkhand)

1 year, 7 months ago

Hello,

Both codes unfortunately do not work. Thank you for your attention and support. I look forward to your guidance.

Best regards,

Budkhand

anastas10s
(@anastas10s)

1 year, 7 months ago

Hi there @budkhand

I’d like to loop back to your original message, for a moment:

Newly registered users on my website are receiving a “Password Changed” email after their first purchase. This behavior is unexpected and confusing for my customers. The “Password Changed” email is triggered simultaneously with the “Order Received” email only for new registered users, specifically on their first purchase.

From what I gather, the undesired behavior is the Password Changed email being sent out simultaneously with the customer’s order. Correct?

Can you please share a screenshot of what you see at the screen at WooCommerce > Settings > Account & privacy > Account creation? Additionally, one of the Password Changed email being sent out to new customers. Here’s how to make a screenshot:

https://wordpress.com/support/make-a-screenshot/

With an out-of-the box WooCommerce installation, and the When creating an account, send the new user a link to set their password option enabled in the settings screen mentioned above, an email titled Your My WooCommerce Site account has been created! is being sent out.

Looking forward to your response, thank you.

Thread Starter budkhand
(@budkhand)

1 year, 7 months ago

Hi there @anastas10s

Here is screenshot from account creation: https://prnt.sc/2HJicWmOjfkz

Here is email from password changed email: https://prnt.sc/WQC-YX4B-lnd. In password changed email shows email from main admin. I find that frustrating. It’s probably from wordpress not woocommerce.

Thank you for your attention and support. I look forward to your guidance.

Best regards,

Budkhand

anastas10s
(@anastas10s)

1 year, 7 months ago

Hello again @budkhand ??

Thank you for reaching back, with further information on this!

email from password changed email: https://prnt.sc/WQC-YX4B-lnd. In password changed email shows email from main admin. I find that frustrating. It’s probably from wordpress not woocommerce.

It appears to be sent out from WordPress, not WooCommerce, indeed.

What do the logs from the WP Mail Logging plugin reveal about it?

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Thread Starter budkhand
(@budkhand)

1 year, 7 months ago

Hello,

I used WP Mail SMTP regular version.

But i conducted tests with Elementor support and confirmed that the problem persists even with all other plugins deactivated and a new theme installed.

The issue seems to be related to WooCommerce, as it occurs only when WooCommerce is active with a basic theme.

Password changed email comes only once after the first purchase and if user buy again, it doesn’t come anymore. It’s really weird I don’t know what to do next.

Thank you for your attention and support. I look forward to your guidance.

Best regards,

Budkhand

Plugin Support Stuart Duff – a11n
(@stuartduff)

Automattic Happiness Engineer

1 year, 6 months ago

Hi @budkhand,

The only setting, if enabled, within the free WooCommerce plugin that would send an email to change a password after a customer registers an account would be this setting below.

Screenshot: https://cloudup.com/cecoNuLu2_5

Deactivating that setting would prevent any password change emails from being sent to customers of a WooCommerce installation after they register an account.

I’ve also performed some cross-testing for us today on several of my sites with the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so, I’ve been unable to replicate the behaviour you describe after deactivating that setting within WooCommerce.

From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Issue with Password Change Email for New Registered Users’ is closed to new replies.