Issue with Password Change Functi

Hello @pineapplesquad,

Thank you for reaching out to WooCommerce support.

We understand that you’re experiencing an issue with customers unable to change their passwords, despite being able to log in successfully with the initial password sent via email.

Firstly, it would be helpful to know what exactly happens when you or your customers try to reset the password. Are there any error messages displayed? If yes, could you please provide the exact text or a screenshot of the error message? This will help us to better understand the issue. You may use?https://snipboard.io?when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

Looking forward to your response.

Thanks!

Hi !
Thanks for the help,
Nothing happens. The page just reloads and that’s it ??

Hey, @pineapplesquad!

Thanks for clarifying.

I tried to replicate this on my website, but couldn’t.

Can you please share the exact steps you take to replicate the issue on your end?

Can you also share a screenshot of what you see on WooCommerce > Settings > Account & Privacy so we can make sure our test site has the same while testing?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hi,

Thanks for the help.
Steps to replicate : 
To reproduce the issue, we go to the login page: https://dalipo.co/mon-compte/ then we go to "Account Details" and change the password.
https://snipboard.io/qVRjJZ.jpg

WooCommerce > Settings > Account & Privacy :
https://snipboard.io/7wQMOs.jpg

WooCommerce > Status > Get system report :


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Next scheduled: 2024-07-27 08:27:52 +02:00<br>Options: ?<br>Notes: 166<br>Onboarding: skipped Action Scheduler<br><br>Terminé: 48?250<br>Oldest: 2024-06-25 10:16:00 +0200<br>Newest: 2024-07-26 10:28:06 +0200<br><br>échoué: 36<br>Oldest: 2023-03-06 14:24:44 +0100<br>Newest: 2024-07-25 17:08:40 +0200<br><br>En attente: 200<br>Oldest: 2024-07-26 17:08:40 +0200<br>Newest: 2025-01-09 21:04:36 +0100 Status report information<br><br>Generated at: 2024-07-26 10:32:53 +02:00<br>

Thanks for your help,

Hey, @pineapplesquad!

Thank you for the information!

I tried again having the same settings as your website, but still couldn’t replicate the issue.

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Have a wonderful day!