issue with photos

@gromifi

Sorry for the late response. We have been on the Eid Vacation.
Could you record your issue using tool like useloom.com?

It helps us to figure out your issue quickly.

Thank you

https://skr.sh/vEy3jgNx6QQ?a

[Moderator note: Please, No bumping].

• This reply was modified 2 years, 4 months ago by t-p.
• This reply was modified 2 years, 4 months ago by Steven Stern (sterndata).

@gromifi

Could disable our swatches plugin and check is it happening or not?

Thank You

@gromifi

Actually, I’ve been ill for a few days. I am the only person who is responsible for providing support here.

Could you check and let me know.

Thank You

Yes, it is happening only when the product variation swatches for woocommerce pro plugin is on. I require fixing of this asap, soon we must launch.

I am using shopcroc theme. You’ll find it here https://wp.themedemo.org/WCM06/WCM060148/WP1/.

@gromifi

We need to download it for testing. Where can I get the theme file?

Thank You

@gromifi Don’t post your email address.

*Looks*

It’s this commercial theme.

https://themeforest.net/item/shopcroc-woocommerce-wordpress-theme/34056187

Don’t post that zip file, that’s not allowed either.

@gromifi Are you @fizanzvai customer? Not user, did you pay them for anything? Just a “yes” or “no” please.

@gromifi

I’ve come to know reading the community guideline that it’s not allowed to provide technical support for the pro version here.

Please check this guideline: https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

@jdembowski I apologize and I promise, I’ll never reply to any reply support if I suspect it’s pro support.

Thank you

• This reply was modified 2 years, 4 months ago by fizanzvai.