Issue with Plugin Configuration

Hello @robertad92,

Thank you for reaching out and for providing a screenshot of your setup with our plugin. I’m here to help you resolve the issue with the item values showing as 0.

To assist you more effectively, could you please specify which attributes are displaying the value 0? Additionally, if there are any error messages, a screenshot of these would be incredibly helpful. Or, if you could provide more details about what exactly you see on your end, that would also assist in diagnosing the issue.

Your detailed input will help us understand the problem better and guide you through the correct steps to fix it. We understand that these configurations can be complex, especially if you’re new to this, so rest assured, we’re here to provide all the guidance and support you need.

Looking forward to your response to help you get everything running smoothly.

I’ve recently consulted with the person responsible for configuring our plugin, and according to their feedback, the plugin isn’t displaying any errors. When completing the fields on the interface, the feed is generated successfully, but unfortunately, it lacks product information.

Our immediate need is to obtain a feed containing all products currently listed on our e-commerce platform, to link seamlessly with the Merchant Center.

Thanks

Hello @robertad92,

Thank you for your response and for providing additional context about the issue you’re facing with our plugin.

If I understand correctly, the plugin is functioning without errors, and the feed is being generated, but it seems not all products from your webshop are being reflected in this feed. Is that an accurate description of the problem?

I’d like to point out that the free www.ads-software.com version of our plugin has a limitation where it can include up to 100 products in the product feed. This might be why not all products from your e-commerce platform are appearing in the feed you’re generating.

If your needs exceed this limit and you require a feed that includes all products listed on your e-commerce platform, you might want to consider upgrading to the premium version of our plugin, which doesn’t have this limitation. If you send me an email at auke[at]wpmarketingrobot.com I can give you a discount to get you up and running.

Please let me know if this clarifies the situation or if there’s anything else I can assist you with.

Looking forward to your response.

All right, thanks for the clarification! My colleague confirms we exceed 100 products, likely causing display issues. We will discuss the plugin purchase with our client and sincerely thank you for your support.

Thank you for your response and for confirming the situation regarding the product limit. Should you decide to purchase the plugin for your client or if you have any further questions as you consider this option, please remember that I am always here to assist. You can contact me directly via email for any specific inquiries or support needs.

We appreciate your consideration and are here to help ensure a smooth and efficient experience with our plugin.