Issue with Printful Shipping Live Rates-need some support!

  • Resolved ericaj519

    (@ericaj519)


    5 years, 4 months ago

    When Printful Shipping is enabled an Internal Error is reported in the cart beside shipping and the order cannot be completed. When Printful Shipping is disabled order can be completed successfully. I am trying to get my site launched and have spent a solid week trying to solve this issue. I have contacted my hosting company and WooCommerce who have all reported that there is an error with the Printful Shipping plugin feature. They have done the following:
    Disabled all plugins
    Disable theme
    Force HTTP API Connection
    Adding W,H,L to the test product
    After all this and further investigation, they came to the conclusion that the problem is internal within the plugin itself or it is not correctly set on its 3rd party service.

    I have contacted Printful support directly and have received virtually no communication after extended periods of time.

    I have upgraded to PHP 7.2.19, and am using WordPress 5.2.2, WooCommerce 3.6.5, Printful 2.1.4 Everything is updated and current.

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.2.19
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.6.44-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hey Erica,

    Thank you for reaching out with this concern!
    Our developers have narrowed down the issue that’s causing this and will release an update next week that should fix this for you.

    Feel free to reach out to us at [email protected], if you have any additional questions or concerns!

    Thread Starter ericaj519

    (@ericaj519)

    Can you please elaborate on what the issue is that the developers have narrowed down?

    I was emailed yesterday by Printful saying that there was not an issue with the plugin but that it was an error with my host. So I now have another support ticket I have had to purchase from my hosting company for them to once again investigate the same issue I have already paid for them to investigate once. I would like to not spend this money on a second investigation of the same thing if you can please identify what the issue is that your developers have found then I can contact my host and perhaps get a refund before they get too deep.

    This issue does not need to be marked as “Resolved” in this forum until it is indeed resolved with a functional plugin update that fixes the issue.

    Hey Erica,

    Thank you for getting back to me!
    I am sorry that we miscalculated the concerns you had encountered.
    Our developer team checked in with these concerns in more detail and concluded that it does appear to be an issue with our plugin.

    A fix for the functionality of our shipping rates is scheduled for next week and we believe that it will also fix the problem you’ve encountered.

    We’ll leave the ticket open up to that point!

    Thread Starter ericaj519

    (@ericaj519)

    Please notify me as soon as the update is ready so that I can test it and hopefully launch my store.

    Thank you

    Hey Erica,

    I hope you’re doing well!
    We launched an update to the plugin early this morning, which should fix this issue, so we welcome you to test it out.

    Looking forward to hearing from you! ??

    Thread Starter ericaj519

    (@ericaj519)

    I have updated the plugin and ran a test order which worked successfully. Thank you!

    Hey Erica,

    Thank you for the update.
    We’re really glad to hear that our most recent update fixed the issue! ??

    Be sure to reach out to us again, if you encounter any additional questions or concerns!

    It needs updating again… Just spent 20 minutes on chat tech support with an actual human being… He said ‘we’ll send it to our support team and get back to you’… We’ll see how long it takes.

    Plugin Support zana.printful

    (@zanaprintful)

    Hi @wyohost! I’m sorry to hear that you have encountered some problems with the plugin!

    Would it be possible for you to give more details on the issue and provide information on your store by sending us a message to [email protected]? That way we can look into this further with our developers and keep our eye on the case to make sure it’s resolved!

Viewing 9 replies - 1 through 9 (of 9 total)
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