• Resolved Arjunsinh Mahida

    (@arjunsinh92)


    Hi there,

    We have updated this plugin to the latest version and checked in the side cart, we are not able to remove the products from the side cart once added products. Can you please help?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support usecaddy

    (@usecaddy)

    Hey @arjunsinh92
    We would need more information in order to help with this issue.
    Can you please provide the following details here so we can help with this via support ticket?

    * Did you get any error messages?
    * Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
    * Which browser are you using?
    * What’s the operating system used? (Mac, Windows, Linux, etc)

    Would you mind recording a short video of this issue using https://www.loom.com/ and sending it to us so we can investigate?
    Can you also make sure to clear your site cache?

    Thanks,

    P.s: you can always rely on creating support tickets created at https://usecaddy.com/contact-us?swcfpc=1

    I’m having this same issue.
    No error messages.
    Happens while logged in, logged out, and incognito mode.
    Using Chrome browser
    Windows, Android phone.

    Also, I have created a staging site where you can test this. All plugins except Caddy and elemetor have been disabled. Theme is set to Twenty Twenty-Two. Still does not do anything when clicking the remove button.
    https://www.staging.talkinghands3d.com/

    If anyone else is running into this issue, try enabling the “Enable AJAX add to cart buttons on archives” option under the Woocommerce –> Settings page, “Products” tab.

    Enabling this allows the remove button in the cart to work.

    Plugin Author Tribe Interactive

    (@tribeinteractive)

    Hello @arjunsinh92

    We just released a new version of the Caddy. Please update the Caddy to the latest version. That will resolve your issue.

    Please let us know if you still face any issues regarding this.

    Plugin Author Tribe Interactive

    (@tribeinteractive)

    Hey @troypouliot,

    Thanks for the alternate solution but now you can update the plugin to the latest version which resolves this issue.

    Please let us know if you face any issues regarding that.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Issue with remove items from side cart’ is closed to new replies.