Issue with Renewal of Some Memberships

  • Resolved jonathanrama

    (@jonathanrama)


    7 months, 1 week ago

    Hello Team,

    Identified Problem: Users are making payments for their membership renewals and the charges are correctly confirmed by the bank. However, the system does not update the membership status, which continues to appear as expired. Also, the confirmation emails for the payment are not being sent. The payment history shows three entries for a single payment, all with the same transaction key, but the email is not sent and the membership appears as expired.

    Additional Note: I have noticed that this issue occurs with old memberships that no longer exist in the backend but previously had no errors during renewals.

    https://paste.pics/4cd5f68062c0cca73a2e29ff225c038d

    https://paste.pics/ac98b4e7f93bd199d5ec5bb0198c4544

    What can be done to solve this?

    Thank you,

Viewing 1 replies (of 1 total)
  • Plugin Support Ali Akbar Reyad

    (@alireyad)

    Hi,
    We checked the issue. Don’t get here, need to debug it on your environment.

    Please, create ticket from our site for pro related issues.

    Thank you

Viewing 1 replies (of 1 total)
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