Issue with searching products by ID and SKU in Products

Hey there, @leo385! Thanks for contacting us. I’m happy to help you.

Are you having this issue on the back or front end?

Please note that if you are having this issue on the frontend, the default WooCommerce search does not include product ID or the SKU. So if that’s the case, it is working as expected.

If you are having this issue on the backend, please let us know so we can assist you further.

Looking forward to your reply.

Have a wonderful day!

@carolm29 I have this issue on the backend.

Only searching product by title works, but by id or sku it doesn’t.

Hi @leo385,

I have this issue on the backend.

Only searching product by title works, but by id or sku it doesn’t.

This is unusual, as it should work in the back end. This means something is interfering with your setup. With this in mind, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!
-OP

Okay, I’ve copied it below.

@omarfpg

System Status Report:

` WordPress Environment

WordPress address (URL): https://trigio.pl
Site address (URL): https://trigio.pl
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: pl_PL
External object cache: ? Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.28
PHP Post Max Size: 512 MB
PHP Time Limit: 270
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.17-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.2
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 2321.09MB
Rozmiar bazy danych: 1973.79MB
Rozmiar indeksu bazy danych: 347.30MB
wp_woocommerce_sessions: Dane: 119.02MB + Indeks: 4.02MB + Silnik InnoDB
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Elementor Pro: przez Elementor.com – 3.21.3
Elementor: przez Elementor.com – 3.21.7
Conversios.io - All-in-one Google Analytics, Pixels and Product Feed Manager for WooCommerce: przez Conversios – 7.0.10
Instant Indexing: przez Rank Math – 1.1.18
Flexible Checkout Fields: przez WP Desk – 4.1.6
Kupony PDF WooCommerce PRO: przez WP Desk – 1.11.5
Kupony PDF WooCommerce PRO / Szortkody: przez WP Desk – 1.0.3
Flexible Shipping: przez Octolize – 4.25.0
Google Analytics for WordPress by MonsterInsights: przez MonsterInsights – 8.26.0
Kirki Customizer Framework: przez Themeum – 5.1.0
LiteSpeed Cache: przez LiteSpeed Technologies – 6.2.0.1
Tryb konserwacji: przez Lukas Juhas – 2.4.4
Nextend Social Login: przez Nextendweb – 3.1.13
Pretty Links: przez Pretty Links – 3.6.6
Recently viewed and most viewed products: przez CedCommerce – 1.1.1
Repeat Order for Woocommerce: przez polyres – 1.3.3
ShopMagic Abandoned Carts: przez WP Desk – 2.2.16
ShopMagic Advanced Filters: przez WP Desk – 2.1.11
ShopMagic Kupony Rabatowe: przez WP Desk – 2.1.11
ShopMagic Delayed Actions: przez WP Desk – 3.1.11
ShopMagic dla Contact Form 7 i WooCommerce: przez WP Desk – 1.3.7
ShopMagic dla WooCommerce: przez WP Desk – 4.2.14
ShopMagic Manual Actions: przez WP Desk – 1.7.4
ShopMagic Review Requests: przez WP Desk – 2.7.12
Grow by Tradedoubler: przez Tradedoubler – 2.0.21
Zamiany u?ytkowników: przez John Blackbourn i wspó?pracownicy – 1.7.3
CTX Feed: przez WebAppick – 6.4.31
P?ac? z PayU: przez PayU SA – 2.1.0
Premmerce Permalink Manager for WooCommerce: przez Premmerce – 2.3.11
WooCommerce - Recently Viewed Products: przez Remi Corson – 1.0
WooCommerce.com Update Manager: przez Automattic – 1.0.2
WooCommerce Aktywne P?atno?ci: przez WP Desk – 3.9.1
WooCommerce Allegro: przez WP Desk – 5.0.8
WooCommerce DPD: przez WP Desk – 2.17.6
WooCommerce FreshMail: przez WP Desk – 2.1.2
WooCommerce Przelewy24: przez WP Desk – 3.4.4
WooCommerce Google Ads Dynamic Remarketing: przez SweetCode – 1.8.2
WooCommerce InPost: przez WP Desk – 4.4.9
WOOF - Filtr Produktów WooCommerce: przez realmag777 – 2.2.6.2
WooCommerce: przez Automattic – 8.9.1
Yoast SEO: przez Zespó? Yoast – 22.7
WP Activity Log for WooCommerce: przez WP White Security – 1.5.2
Omnibus dla WooCommerce: przez WP Desk – 2.1.1
WP Mail SMTP: przez WP Mail SMTP – 4.0.1
WP Rollback: przez WP Rollback – 2.0.7
WP Activity Log: przez Melapress – 5.0.0
WPvivid Backup MainWP: przez WPvivid Team – 0.9.35
WPvivid Backup Plugin: przez WPvivid Team – 0.9.101
WooCommerce Google Merchant XML: przez WP Desk – 1.9.1 Inactive Plugins (1)

WP Store Must-Use Plugins: przez WP Desk – 1.8.2 Dropin Plugins ()

maintenance.php: maintenance.php
object-cache.php: object-cache.php Settings

API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dni
Level threshold: –
Log directory size: 5 MB WC Pages

Strona sklepu: #5771 - /sklep/
Koszyk: #7 - /koszyk/
Zamówienie: #8 - /checkout/
Moje konto: #5468 - /moje-konto/
Regulamin: #20064 - /regulamin-sklepu/ Theme

Name: Shoptimizer Child Theme
Version: 1.2.1
Author URL:
Child Theme: ?
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.6.1
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-28 03:15:20 +02:00
Options: ?
Notes: 43
Onboarding: completed Action Scheduler

Complete: 9?275
Oldest: 2024-04-26 10:37:50 +0200
Newest: 2024-05-27 10:12:09 +0200

Failed: 89
Oldest: 2022-07-11 14:16:51 +0200
Newest: 2024-04-27 00:01:46 +0200

Pending: 17
Oldest: 2024-05-27 10:59:27 +0200
Newest: 2024-06-03 09:46:36 +0200 Status report information

Generated at: 2024-05-27 10:20:31 +02:00
`

Fatal error logs:

1. { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-includes\/formatting.php”, “line”: 1170 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
2. { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-includes\/taxonomy.php”, “line”: 975 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
3. { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/litespeed-cache\/src\/object.lib.php”, “line”: 846 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
4. { “error”: { “type”: 1, “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-includes\/class-wp-hook.php”, “line”: 324 }, “backtrace”: [ { “file”: “\/home\/trigio\/domains\/trigio.pl\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-woocommerce.php”, “line”: 348, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }

Hi @leo385,

Thanks for sharing your SSR. I see there are 62 active plugins on your site, can you please run a conflict test to determine if one of those or your theme is interfering?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.

Some important considerations:?
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like?Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like?Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

— It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.

You can find more about this in this?guide.

Please let us know about your findings.

Thanks!
-OP

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP