Issue with Settings

  • Resolved cztxjv

    (@cztxjv)


    6 years, 8 months ago

    When attempting to edit plugin settings, clicking on the Ticket Fields, Ticket Status, etc, fields doesn’t switch. The total does however it doesn’t populate the options itself. It just stays on the “General” page. Please advise what I can do to resolve this issue.

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  • This behavior could be because of the javascript conflict with some other plugin. You can confirm this by disabling all other plugins and enabling only WSDesk and recheck the scenario. If this is working as expected, enable the plugins one by one to know which plugin is causing the conflict.

    Let us know the feedback.

    Thread Starter cztxjv

    (@cztxjv)

    This appears to be the plugin conflicting;
    https://www.ads-software.com/plugins/wp-email-users/ WP Email Users

    Hi,

    Please add the following code snippet to the end of functions.php (Appearance-> Editor-> functions.php) of the activated theme.

    add_action(‘admin_enqueue_scripts’, ‘eh_tablednd_script’, 10);

    function eh_tablednd_script()
    {
    $page = (isset($_GET[‘page’]) ? $_GET[‘page’] : ”);
    if ($page === ‘wsdesk_settings’) {
    wp_dequeue_script(‘wp-smtp-drag’);
    }
    }

Viewing 3 replies - 1 through 3 (of 3 total)
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