Issue with some email clients to view the email

  • Resolved matteous91

    (@matteous91)


    7 years ago

    Hi,

    I’m using your plugin on my website, the plugin works very well but I’m having some issues with the viewing of the email.

    This is my problem:

    in the email, I would like to show just the fields which are visible during the sending, so I followed your guide and I put the group containers in the email too.

    [group-book]
    Number of Guests: [number-people]
    [/group-book]
    [group-book-2]
    Number of Guests: [number-people-all]
    [/group-book-2]

    I wanted to show just one of the two values in the email.

    everything worked fine on my side, I tested it with Gmail, I had some white spaces but I didn’t really care about them. After I noticed that in some email clients you could see the code instead of the white space and this was very annoying.

    This is the email:

    Name: Test name

    Email: [email protected]

    Event date: 17/11/2017

    Phone number: 16138594314

    [group-number-1]
    Number of Guests: 6
    [/group-number-1]
    [group-number-2]
    Number of Guests:
    [/group-number-2]

    Where would you like to book for?: Gallery restaurant

    Time of arrival: 18:30

    As you can see all the code is visible. Do you have some idea to fix it and hide it in every mail clients?

    Thanks so much

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jules Colle

    (@jules-colle)

    This is very weird. The email message is generated before it is sent, so it’s impossible that the exact same form submission generated different email-messages for different clients. I suspect you have a “Mail 2” message set as well, which gets sent to the submitter. Please make sure that you actually have groups called group-number-2 and group-number-1.

    If for example you are using [group number-1] ... [/group] in your form, the code to use in the email message is [number-1] ... [/number-1] and not [group-number-1] ... [/group-number-1]

    Thread Starter matteous91

    (@matteous91)

    Hi,

    I just checked and Mail 2 is not set.

    I also checked the groups in my email message and they should be right:

    This is my CF code:

    [group group-book]
    <label> Number of guests Gallery*
    [number* number-people]</label>
    [/group]

    [group group-book-2]
    <label> Number of guests * (min 10 people)
    [number* number-people-all min:10]</label>
    [/group]

    And this is my email message code:

    [group-book]
    Number of Guests: [number-people]
    [/group-book]
    [group-book-2]
    Number of Guests: [number-people-all]
    [/group-book-2]

    Everything should be fine.

    But I’m not still getting why I get a clean email on gmail (without code) and my customer, which probably uses a different mail client, get a dirty email (with code in it)

    My email:

    (blank space)
    Number of Guests: 6
    (blank space)
    (blank space)
    (blank space)
    (blank space)

    customer email:

    [group-number-1]
    Number of Guests: 6
    [/group-number-1]
    [group-number-2]
    Number of Guests:
    [/group-number-2]

    Any other advice?

    Thanks

    Plugin Author Jules Colle

    (@jules-colle)

    Your form does not contain a group called group-number-1 so my guess is that your customer is filling out a different form than the one you expect them to.

    Maybe some mix-up between staging and live-environment? Did you give them the correct URL to the form?

Viewing 3 replies - 1 through 3 (of 3 total)
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