Issue with Subject in Email after Form Submit

Hi @tkservice,

Thanks for your inquiry.

A few of our users have reported this issue but we could not replicate the issue in our test environment.

This has occurred after WordPress 5.5 update right?

Can you please try to use SMTP plugin for sending emails and check whether you get the issue again.

You can try this plugin for example: https://www.ads-software.com/plugins/wp-smtp/
Setting an external SMTP server, such as GMail should work. However, GMail requires authentication. Please find the necessary details for SMTP setup below.

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

Please get back to me with results.

Hi @zhannak. Sorry for delay. I have send the test message using plugin you asked. The subject and body with Cyrillic symbols is fine.
what’s the next step?

Hi @zhannak in addition: the WP ver. is 5.5-ru_RU and the PHP ver. is 7.4.8 if it helps.

Hi @zhannak,

we have since update to 5.5 the same error with german “umlaute”.
Subject looks like this: =?UTF-8?Q?Beitrittserkl=C3=A4rung=20zum=20Tierschutzverein?=

Using WP 5.5–de_DE & PHP 7.4.8 with nginx. Paid Form Maker Plugin Ver. 2.13.40
With the Plugin WP SMTP is working fine, but that can’t be the solution for a paid plugin.

Best regards,
Maik

Hello,
When I input symbols or Chinese characters, the title will be garbled. I checked the original file and found the title as follows:
Subject: =?us-ascii?Q?=3D=3FUTF-8=3FQ=3F=3DE9=3D80=3D99=3DE6=3D98=3DA?= =?us-ascii?Q?F=3DE6=3DB8=3DAC=3DE8=3DA9=3DA6=3F=3D?=
Thank you very much.

Hello dear users,

I am very sorry, we have gone into details and understood that WordPress 5.5 update has caused this bug in our plugin.

Within some 2 weeks, we’ll update the plugin and solve this issue.

If you can please roll back to WordPress’s previous version until we’ll fix the issue.

I am sorry again for all the inconvenience caused.

Hello,
I see this question is marked as [Resolved]
But after my test, the title of the letter still has garbled characters:

When I input symbols or Chinese characters, the title will be garbled. I checked the original file and found the subject as follows:
Subject: =?us-ascii?Q?=3D=3FUTF-8=3FQ=3F=3DE9=3D80=3D99=3DE6=3D98=3DA?= =?us-ascii?Q?F=3DE6=3DB8=3DAC=3DE8=3DA9=3DA6=3F=3D?=

Do I need to set anything?
Form Maker 2.13.41
Wordpress 5.5.1

Thank you very much.

Dear friends,

I have not marked this as resolved, as actually this bug was not solved with the latest update.

Dear friends, if you need any urgent solution please contact our support team using the following form.

If not then please wait for the next release.

• This reply was modified 4 years, 2 months ago by Zhanna Khachatryan.

ON new 5.6 with default themes (clean installation)
this error is present subject=?us-ascii?Q?[

I’m setting up a new themes / testing (auto-notification send this msg)

=?us-ascii?Q?[WordPress_5.6]_Some_plugins_were_automatically?= =?us-ascii?Q?_updated?=

The system is EN/ US
/** Database Charset to use in creating database tables. */
define( ‘DB_CHARSET’, ‘utf8mb4’ );

• This reply was modified 3 years, 11 months ago by agnemedia.

i’m getting the same issue with 5.6 too (email titles with incomprehensible characters)

im using an rtl version.

any suggestion on solving the issue?

Hi.

You can try this plugin for example: https://www.ads-software.com/plugins/wp-smtp/
Setting an external SMTP server, such as GMail should work. However, GMail requires authentication. Please find the necessary details for SMTP setup below.

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

This can help.