Issue with Submitting Reviews on Mobile Devices

  • Resolved liquimoly25

    (@liquimoly25)


    7 months ago

    I am experiencing an issue with your plugin on mobile devices. Whenever I attempt to submit a review using the “Post Review” button, the loading spinner appears and continues indefinitely without submitting the form. This problem does not occur on desktops where reviews are posted successfully.

    Could you please investigate this issue? It seems to be a bug affecting mobile users specifically. If there is a workaround or if you require any additional information from my side to diagnose this problem, please let me know.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @liquimoly25,

    Thanks for reaching out to us!

    I encounter the issue on desktop as well.

    Please go to your WP dashboard > T6estimonials > Settings > Compatibility >  change the ‘Ajax Page Loading’ to General and the ‘Load Event’ to Window Load. 

    Also, go to your WP dashboard > Settings > Permalinks  > Save without changing anything. 

    Let me know if this helps!

    Warm regards,

    Beatrice.

    Thread Starter liquimoly25

    (@liquimoly25)

    Hello Beatrice,
    Thanks for the reply, but unfortunately, the listed steps did not solve the problem.

    Plugin Support beatrice12

    (@beatrice12)

    Hi @liquimoly25,

    Is it possible to send me a list of the plugins you use and also let me know which theme you use so I can test this on my end?

    Thank you,

    Beatrice.

    Thread Starter liquimoly25

    (@liquimoly25)

    Hi!

    Theme is Betheme

    Plugins list:

    EWWW Image Optimizer

    Imagify

    LayerSlider WP

    Slider Revolution

    WP Editor

    WP Rocket

    Yoast SEO

    Thread Starter liquimoly25

    (@liquimoly25)

    Hello Beatrice, сould you please suggest any ways to solve this issue?”

    Plugin Support beatrice12

    (@beatrice12)

    Hi @liquimoly25,

    It might be an issue caused by a plugin or your theme.
    I recommend installing this plugin:?https://www.ads-software.com/plugins/health-check/
    After you install and activate the above plugin it has a?Troubleshooting mode?that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but?only for your user?– your visitors will still see the normal website.

    Go to its troubleshooting mode and?only activate Strong Testimonials?and see if it works correctly with a?default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!


    All the best,

    Beatrice.

    Plugin Support beatrice12

    (@beatrice12)

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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