Issue with Subscription Renewals in Subscriptions for WooCommerce

  • Resolved ghadabouraoui

    (@ghadabouraoui)


    3 months, 3 weeks ago

    Dear Subscriptions for WooCommerce Support Team,

    I hope this message finds you well.

    I am writing to seek assistance with an issue I am experiencing with the renewal process of subscriptions. Specifically, the problem pertains to the renewal timing of subscriptions. According to the expected behavior, subscriptions should renew at the same time as the initial purchase, but this is not happening in my case.

    Plugin Version: 1.6.7?

    WordPress Version: 6.5.5

    WooCommerce Version: 9.0.2

    Website URL: https://dev.emashq.com/wp/

    Description of the Issue: Despite setting up the subscriptions to renew at the same time as the original purchase, the renewals are not occurring at the correct times. This results in confusion and dissatisfaction among my customers.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    We are hoping you are using free version of the plugin and our reply is in respect to that

    Please tell me which payment gateway you are using right now

    And is this happening with any single order or with all subscription renewals you have

    Thank you

    Thread Starter ghadabouraoui

    (@ghadabouraoui)

    Hello,

    Thank you for your prompt response.

    I am currently using the free version of the plugin. The issue I am experiencing occurs with all subscription renewals, not just a single order. For the payment gateway, I am using Stripe.

    I appreciate your assistance in resolving this matter.

    Thank you.

    Best regards,
    [Ghada]

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Than it seems all is fine, but having some configuration issue or technical problem on specific website, please connect with our experts via email

    They will make sure, to fix this asap

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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