Issue with the Image block?

  • Resolved kent-upw

    (@kentup)


    1 year, 7 months ago

    Thank you for developing such a fantastic plugin!

    I’m experiencing the following issue in my WordPress environment:

    1. Insert an image using the Image block.
    2. Publish the post.
    3. After a few days, when I view the post, the image is displayed as a broken link.
    4. When I enter edit mode for the post, the Image block shows the following message: “This image has an empty alt attribute, its file name is ***.png”
    5. If I manipulate the image’s alignment settings, the image is displayed again.
    6. However, after a few more days, the image is displayed as a broken link again.

    Is this a bug? Thank you in advance for your response!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @kentup,

    Thanks for writing to us.

    This is not an issue we are reproducing, however we’d like to monitor this with you.

    I’d request you create a support ticket from here : https://wpspectra.com/support/ so that we can check on this having your details.

    Looking forward to hearing from you.

    Thread Starter kent-upw

    (@kentup)

    @judith0

    Thank you for your response!

    I have submitted a ticket, so please handle the issue there.

    Thank you!

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @kentup,

    Please let me know the ticket number so that I can check the status of the ticket and give an update to you.

    Looking forward to hearing from you.

    Have a nice day!

    Thread Starter kent-upw

    (@kentup)

    Hi, @mohsinbsf

    I apologize for the delayed response. The ticket ID is 377245.

    As for the situation, we tried updating to version 2.5.0, but the issue was not resolved. We have decided to use the standard Image block in WordPress, as this issue does not occur with it.

    Although the cause is still unknown, we appreciate the thorough support! Thank you very much.

    Hello @kentup,

    Thanks for writing back.

    Thanks for letting us know.

    We are glad the standard image block works for you.

    Please allow us to mark this as resolved. Please feel free to open a new thread in case of any other queries.

    Regards.

    Judith.

Viewing 5 replies - 1 through 5 (of 5 total)
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