Issue with update 2.4.0 and database

  • Resolved bcath96

    (@bcath96)


    2 years, 8 months ago

    Hello,

    I recently updated UM to the 2.4.0 version (it was mentionned that this was a major update). However I experienced some issue during the process where the UM plugin deleted itself from the website. It seems that there was a problem with the member directory that couldn’t be modified…even though all access and permissions are given.

    I was able to reinstall the plugin which then was the 2.4.0 version and everything seemed to work again. The database was retrieved but to its 2.3.0 version.

    I keep seeing a warning from the plugin asking me to update the database to make sure that the plugin can work properly.

    I don’t want the same issue to happen again obviously, so I would like to know what could have caused it and how to solve the issue. Also, I can see that UM has a new version available, but should I fix the database version first to avoid any other bugs?

    Thank You

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    Hello @bcath96

    We recommend you update the database. I am not sure what was the issue but if you turn on debug mode (edit wp-config.php file and set WP_DEBUG to true) you might see some message for the error.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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