Issue with upsells

  • Resolved gsc89

    (@gsc89)


    1 year, 4 months ago

    I am trying to use the woocommerce upsells addon and I can see its adding it into the cart:

    https://prnt.sc/NZTVIvvEZkdJ

    However as you can see its not showing the amounts when you tick the box.

    You can see if you inspect the element you can see its hidden and you can manually make it show:

    https://prnt.sc/L8xmRjSx8dXj

    I can see the JS file is also being loaded in so the JS that I assume handles this “should” be firing but doesn’t seem to be.

    I am doing this work on behalf of a client who has a licence (which I have) but I don’t have a login for their givewp account to open the support their so if this isn’t appropriate here please provide an email address and I can make contact there with the licence for proof of purchase and the URL of the staging domain were working on this which I won’t provide here as we don’t want this made public.

    I have already updated all the plugins / the addons and all wordpress plugins and wordpress itself but can provide more info if needed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi there.

    Glad you reached out.

    As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you. We’re looking forward to helping you get to the bottom of this issue!

    Thread Starter gsc89

    (@gsc89)

    Thanks for taking 6 days to point that out, and thank you for not reading my message which clearly states we are acting on behalf of a client so do not have a login but do have a licence and then linking me to a login form very helpful. /s

    We already told the client to reach out after days without reply and have to use them as a middle man slowing the whole process down.

    • This reply was modified 1 year, 4 months ago by gsc89.
    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @gsc89.

    Can you pass me the ticket number so I can check the ticket? Also, can you provide an email I can contact you directly? You can ask your client to CC you in the next email and then you can take over the conversation while we get this fixed.

    Looking forward to helping you get to the bottom of this!

Viewing 3 replies - 1 through 3 (of 3 total)
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