Problem with value of “Variable product” when reordering from order history

Hi @rqcmt

Thanks for reaching out!

When “Variable product” is reordered from the order history, the value of the variation is dropped.

Would you be able to share the step-by-step flow when reordering from the Order History so that we could check this further since I am unable to replicate this from my end?

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hi @xue28

The flow that causes the problem is as follows.

1.Click on the relevant order from Orders on your account page

2.You will be transferred to the Order details page.
Here, the contents of the variation are correctly displayed.
Re-order from “Order again” on the page.

3.The cart page is opened.
Here, if the attribute name is in Japanese, the contents of the variation will be left out.
As shown in the previous image.

No error occurs and no log exists.
The system status is shown below, but this phenomenon occurs regardless of the theme and even if plugins other than Woocommerce are disabled.

`
### WordPress Environment ###

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Site address (URL): https://example.com
WC Version: 7.3.0
REST API Version: <img draggable="false" role="img" class="emoji" alt="<img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img>" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img></img> 7.3.0
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### Database ###

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WC Database Prefix: wp_
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### Security ###

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### Active Plugins (3) ###

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Classic Editor: by WordPress コントリビューター – 1.6.2
WooCommerce: by Automattic – 7.3.0

### Inactive Plugins (17) ###

Advanced Custom Fields: by WP Engine – 6.0.7
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
Comment Images Reloaded: by WP Puzzle – 2.2.1
Contact Form 7: by Takayuki Miyoshi – 5.7.3
Customer Reviews for WooCommerce: by CusRev – 5.17.0
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Really Simple CSV Importer + Columns Rename: by Takuro Hishikawa – 1.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

WooCommerce Square: by WooCommerce – 3.4.2 (update to version 3.5.0 is available)
YITH WooCommerce Points and Rewards: by YITH – 1.5.3
zipaddr-jp: by Tatsuro
Terunuma – 1.35


### Settings ###

API Enabled: –
Force SSL: –
Currency: JPY (￥)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
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Connected to WooCommerce.com: <img draggable="false" role="img" class="emoji" alt="<img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img>" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img></img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: <img draggable="false" role="img" class="emoji" alt="<img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/274c.svg"></img>" src="https://s.w.org/images/core/emoji/14.0.0/svg/274c.svg"></img></img> Page ID is set
but the page does not exist

Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Storefront
Version: 4.2.0
Author URL: https://woocommerce.com/
Child Theme: <img draggable="false" role="img" class="emoji" alt="<img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/274c.svg"></img>" src="https://s.w.org/images/core/emoji/14.0.0/svg/274c.svg"></img></img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: <img draggable="false" role="img" class="emoji" alt="<img draggable="false" role="img" class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img>" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img></img>

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Overrides: –

### Admin ###

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Notes: 110
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Oldest: 2023-01-29 14:25:58 +0900
Newest: 2023-01-31 15:00:41 +0900

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Newest: 2023-02-01 14:54:42 +0900


### Status report information ###

Generated at: 2023-01-31 15:14:34 +09:00
`

Hi @rqcmt

Thanks for sharing the steps you followed on your site so that I could replicate it on my end:

2.You will be transferred to the Order details page.
Here, the contents of the variation are correctly displayed.
Re-order from “Order again” on the page.

However, I am not seeing the Order Again button under WooCommerce > Orders > Order # xxx as seen below:

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Hi @xue28

Thanks for the reply.
Reordering is done by the customer itself from the account page.
Also, the Order Again will not appear unless the order status is set to completed.
I think this is a standard Woocommerce specification.
https://snipboard.io/nIl4wr.jpg
https://snipboard.io/1XuHiq.jpg

However, I am not seeing the Order Again button under WooCommerce > Orders > Order # xxx as seen below:

Hi there @rqcmt

Thank you for reaching back, clarifying things further.

From what I gather, in the screenshot you are sharing with us here, the product options are not added to the product’s title, in the order screen, as expected.

Just to note, while I was able to reproduce the issue on a test installation of mine, with only Japanese characters for the attribute name and values, the selected value was always added, and visible, to the product title.

Screenshots showcasing this in the original order:
https://snipboard.io/eyOsDx.jpg

And in the re-order:
https://snipboard.io/CRP9y1.jpg

Could you kindly try with only Japanese characters, like in my testing, and let us know how it goes, please?

Looking forward to your response, thank you.

Hi @anastas10s

Thanks for the verification.
The result was exactly the same even if both the attribute name and value were in Japanese.
As you said, even if the attribute name is in Japanese, the product title will have the value of the variation.

However, this problem is not in the title part.
It is that the attribute name and value of the variation is exited only when the reorder is placed.
I show you a screenshot of the dashboard at the beginning of the topic, and the same is true in the email notified when an order is placed.

If the attribute name is in English, the attribute name and value are also output on reorder.
https://snipboard.io/geZUyc.jpg

If the attribute name is in Japanese, this is not output.
https://snipboard.io/YBJziO.jpg

Hi @rqcmt

Thank you for reaching back, clarifying things further.

With regard to the issue of the selected variation option line missing, upon re-ordering, when 2-byte characters are used, I went ahead with posting an?issue over at GitHub (#36781), since it was possible to replicate it consistently.

Feel free to subscribe there, so that you can stay updated with its progress.

I hope that helps!

Hi @anastas10s

I knew it was a reproducible problem with 2 bytes in general.
Thanks for your contribution to GitHub.
I will keep an eye on the progress since then.
In the meantime, should I mark this topics as resolved?

Hi @rqcmt

Yes, you can mark this thread as resolve and?keep an eye on the GitHub issue progress.

Cheers!

Understood.
Thanks to everyone who answered!