issue with VPN

  • Resolved audeblan

    (@audeblan)


    4 years, 10 months ago

    Hi there,

    Your plugin blocks access to my website to some users using a VPN.
    Indeed, when I deactivate your plugin, the site is accessible.
    I have reduced the security rules but the site is still inaccessible.
    Do you know which parameter I have to modify to make the website accessible with your plugin?

    Thank you very much for your support,
    Best regards,
    Aude

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, do you have the following feature active
    Disallow Unauthorized REST Requests:? This is located under Miscellaneous -> WP REST API.

    Thank you

    • This reply was modified 4 years, 10 months ago by mbrsolution.
    Thread Starter audeblan

    (@audeblan)

    Hi, thank you for your reply.
    No, this feature is not active.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Okay, lets try the following. Disable all Firewall rules. Then carry out a test. Let me know what happens.

    Thank you

    Thread Starter audeblan

    (@audeblan)

    I disable all Firewall rules except basic firewall protection (first settings).
    It is not working.

    For security reasons, I did not want to disable all settings. Is it risky if I deactivate everything?

    Thank you

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    Your plugin blocks access to my website to some users using a VPN.

    So the above means that some are still able to access your site? Do you know who is not able to access your site? And do you have an idea of what is the difference between those who can and those who can’t access your site?

    Thank you

    Thread Starter audeblan

    (@audeblan)

    Hi,

    Yes I have access to the website because I don’t use VPN.
    it is only the Internet users who use a VPN who cannot access the site.
    That’s why I would like to know if there is a particular setting on your plugin to allow access to the website via VPN.

    Thank you in advance,
    Aude

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Okay, lets try this. Make sure all features available under Filesystem Security are disabled.

    Let me know if the above helps.

    Thank you

    Thread Starter audeblan

    (@audeblan)

    In the tab “file authorization” everything is green.
    So I have to disable the options: PHP file editing and PHP file access?

    Thank you

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Yes that is correct.

    Thread Starter audeblan

    (@audeblan)

    Thank you, I’ll keep you informed.

Viewing 10 replies - 1 through 10 (of 10 total)
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