Issue with W3 Total Cache and Elementor Integration

  • Resolved soporteemb

    (@soporteemb)


    4 months, 2 weeks ago

    Hello,

    W3 Total Cache significantly improved the performance of the homepage. However, after making design changes with Elementor, the page broke. Since then, I have been trying to purge and clear the cache to get it to display correctly again, but it hasn’t worked.

    In some browsers, I see the correct version, while in others, it appears completely broken. Even after deactivating W3 Total Cache, the issue persists.

    Could you help me resolve this? Is it not possible to use this plugin together with Elementor?

    I look forward to your prompt response.

    Thank you, Best regards

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @soporteemb

    Thank you for reaching out and I am happy to help!
    This may be the problem with the browser Cache as it caches the files in the browser. The default is 1 year. Even if the file is changed, and if the name of the file remains the same, there is nothing to suggest the Browser that it needs to fetch the update file.

    In Performance>Browser Cache, enable the option “Prevent caching of objects after settings change”, save all settings and purge the cache. This will add a random query string to static files which will then make sure that the browser fetches a new file once the query string is updated.

    Let me know if this helps!

    Thanks!

    Thread Starter soporteemb

    (@soporteemb)

    Hello,

    Thank you for your response and help!

    Your suggestion worked to reset the cache and unify the website’s appearance across all browsers. However, I made changes again with Elementor, and they are not displaying (despite following your instructions and purging the cache).

    I also tried disabling the browser cache under Performance > Browser Cache > Basic Settings, but that didn’t work either. How should I proceed?

    I look forward to your prompt response.

    Thanks!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @soporteemb

    Thank you for your feedback.
    Have you clicked the “Update Media query string” button in Performance>Browser Cache settings once you made changes and before you purged the cache?

    Thanks!

    Thread Starter soporteemb

    (@soporteemb)

    Hello,

    Thank you! I hadn’t noticed that button. Now I can make changes with Elementor and see the updates and CSS applied much faster!

    However, to achieve this, I have to click this button several times, then click the button to clear the cache multiple times, and refresh the browser tab several times. Is there something else I might be missing or misconfigured regarding the cache?

    Thank you very much!

    I’m glad to discover that I will be able to use W3 Total Cache with Elementor. Congratulations on this great plugin.

    Best regards.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @soporteemb

    Thank you for your feedback and I am glad eerything works now.

    As for the additional problem with reloading, you have another layer of caching besides the W3 Total cache.
    X-Hcdn-Cache-Status: HIT

    What this means is that even if you claear the W3TC Cache, there is still cached version on your server that needs to expire. W3 Total Cache cannot fix this because it cannot clear the cache it has not created or connected to.
    I would advise disabling this while you are still developing the website or manualy clear the cache (check with yoru host if there is way to triger this when content is updated)

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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