Issue with dimensions: Bug

  • Resolved ff kk

    (@wpadgyda)


    5 years ago

    Since support seems to be less stellar, we just want to let you know about an issue with weight:

    Everything is fine when there is no dimensions entered for the product.

    Once dimensions is entered, it says “One of the items in your order is too large to be shipped to a service point. Search is limited to your selected country.” when you select service point, which is wrong, because there is only 1 item with dimensions of 1x1x1 cm. cannot be too large.

    Please check this and clean up this bug. We turn Sendcloud off until this is resolved. Just a headache. Else, it is nice service.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Hi,

    We are very sorry to hear that you cannot use Sendcloud at the moment. We are happy to help and solve the bug. But we need some more information about the chosen carrier(s) and shipping methods.

    Could you send an email to [email protected], attention integration issue: WooCommerce Servicepoint checker and let us know what shipping method and carrier you are using? Or, if you already sent an email, let us know what your store name is, that’s registered at Sendcloud?

    We hope to hear from you! Thanks a lot in advance.

    –Iris

    Thread Starter ff kk

    (@wpadgyda)

    Carriers are dpd, UPS. Neither works. Obviously the service point delivery is the shipping method, read the text. It even says so.

    Just check the issue and resolve the issue. We do not send emails, your support does take too long. You need a couple of seconds to check, confirm and then decide how to resolve it. It seems you are no IT staff so please forward it. Else, it is just a waste of time.

    • This reply was modified 5 years ago by ff kk.
    Plugin Author Sendcloud

    (@sendcloudbv)

    Dear ff kk,

    Thank you for informing us. We have identified the issue. Currently, the use of the dimension checker is only possible for carriers PostNL and DHL. If you enable service points for other carriers, the service point picker will not work. Therefore we recommend to only use this feature for these two carriers and otherwise disable it. We are looking at how we can enable this feature for more carriers in the future.

    I have updated our helpcenter to inform that the feature is limited to PostNL and DHL service points. https://support.sendcloud.com/hc/en-us/articles/360025265471

    – Simon (from IT staff)

    Thread Starter ff kk

    (@wpadgyda)

    Ok. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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