Issue with Woocommerce Paypal Payments

Hi @erikdesrosiers

Thanks for sending the error log. The issue seems to be with the PayPal Payments plugin, but just to be sure could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thank you so much Margaret!

### WordPress Environment ###

WordPress address (URL): https://lifemusic.group
Site address (URL): https://lifemusic.group
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.3.33-1+0~20211119.91+debian9~1.gbp618351
PHP Post Max Size: 150 MB
PHP Time Limit: 300
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 33.06MB
Database Data Size: 24.82MB
Database Index Size: 8.24MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_bp_document_folder_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_bp_zoom_webinars: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bp_zoom_webinar_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_bv_fw_requests: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.39MB + Index: 0.19MB + Engine InnoDB
wp_pms_member_subscriptionmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pms_paymentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_podsrel: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_posts: Data: 10.19MB + Index: 2.68MB + Engine MyISAM
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wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_associations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_toolset_connected_elements: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_maps_address_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_toolset_post_guid_id: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_relationships: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_toolset_type_sets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
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wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.09MB + Index: 0.06MB + Engine InnoDB

### Post Type Counts ###

_pods_group: 1
_pods_pod: 1
_pods_template: 1
attachment: 69
bp_ps_form: 1
bp-email: 21
bp-group-type: 4
bp-member-type: 4
bpdutc_content: 5
bpptc_profile_tab: 1
cartflows_flow: 1
cartflows_step: 2
customize_changeset: 1
elementor_library: 12
forum: 1
nav_menu_item: 11
oembed_cache: 8
offerings: 3
page: 29
post: 1
practitioner: 6
product: 27
resource: 1
revision: 496
shop_coupon: 13
shop_order: 38
shop_order_refund: 3
tribe_events: 26
tribe_organizer: 1
tribe_rsvp_tickets: 1
tribe_tpp_tickets: 3
tribe_venue: 3
tribe-ea-record: 1
view: 8
view-template: 2
wp_router_page: 1
wp-types-group: 3
wpa-helper: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Query Monitor: by John Blackbourn – 3.7.1
Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.7
Elementor Blocks for Gutenberg: by Elementor.com – 1.0.1
BuddyPress Featured Members: by BuddyDev – 1.1.2
BP Non Editable Profile Fields: by Brajesh Singh – 1.0.1
BuddyPress Xprofile Custom Field Types: by BuddyDev – 1.2.0
BuddyBoss Platform Pro: by BuddyBoss – 1.1.7
BuddyBoss Platform: by BuddyBoss – 1.8.1
Location Autocomplete for BuddyPress: by BuddyBoss – 1.2.3
Classic Widgets: by WordPress Contributors – 0.2
Toolset Forms Commerce: by OnTheGoSystems – 1.8.4
Toolset Forms: by OnTheGoSystems – 2.6.12
Custom Sidebars: by WebFactory Ltd – 3.32
DynamicConditions: by RTO GmbH – 1.5.1
Elementor Pro: by Elementor.com – 3.5.1
Elementor: by Elementor.com – 3.4.8
Essential Addons for Elementor: by WPDeveloper – 4.9.6
Event Tickets Plus: by The Events Calendar – 5.3.1
Event Tickets: by The Events Calendar – 5.2.1
The Events Calendar PRO: by The Events Calendar – 5.10.0
Tribe Snippet: Send email notification when the event is approved: by  – 0.1
The Events Calendar: Virtual Events: by The Events Calendar – 1.7.2
MalCare Security - Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.63
reSmush.it Image Optimizer: by reSmush.it – 0.4.1
Sold Out Badge for WooCommerce: by Charlie Etienne – 2.0.10
SS WooCommerce Myaccount Ajax Tabs: by SaurabhSharma – 2.3.0
Taxonomy/Term and Role based Discounts for WooCommerce: by Webdados – 2.0.0
The Events Calendar: Community Events Tickets: by The Events Calendar – 4.7.9
The Events Calendar: Community Events: by The Events Calendar – 4.8.9
The Events Calendar: Filter Bar: by The Events Calendar – 5.2.1
The Events Calendar: by The Events Calendar – 5.11.0
Toolset Blocks: by OnTheGoSystems – 1.6.1
Toolset Maps: by OnTheGoSystems – 2.0.11
Event Tickets Extension: Organizer Notifications: by The Events Calendar – 1.0.1
Event Tickets Extension: PDF Tickets: by Modern Tribe
Inc. – 1.2.2

Toolset Access: by OnTheGoSystems – 2.8.12
Toolset Types: by OnTheGoSystems – 3.4.14
Visibility Logic for Elementor: by StaxWP – 2.1.7
W3 Total Cache: by BoldGrid – 2.2.0
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
Toolset WooCommerce Blocks: by OnTheGoSystems – 3.1.2
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.6
WP Mail SMTP: by WPForms – 3.2.1

### Inactive Plugins (5) ###

BuddyPress Dynamic User Tab Content: by BuddyDev – 1.0.1
BuddyPress Group Tabs Creator Pro: by BuddyDev – 1.1.9
BuddyPress User Profile Tabs Creator Pro: by BuddyDev – 1.2.6
Classic Editor: by WordPress Contributors – 1.6.2
WooCommerce PayPal Payments: by WooCommerce – 1.6.2

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /store
Cart: #7 - /cart
Checkout: #8 - /checkout
My account: #9 - /my-account
Terms and conditions: #16 - /terms-of-service

### Theme ###

Name: BuddyBoss Child
Version: 1.0.0
Author URL: https://www.buddyboss.com/
Child Theme: ?
Parent Theme Name: BuddyBoss Theme
Parent Theme Version: 1.7.8.1
Parent Theme Author URL: https://www.buddyboss.com/
WooCommerce Support: ?

### Templates ###

Overrides: buddyboss-theme/woocommerce/checkout/form-checkout.php
buddyboss-theme/woocommerce/checkout/review-order.php
buddyboss-theme/woocommerce/checkout/thankyou.php
buddyboss-theme/woocommerce/global/quantity-input.php
buddyboss-theme/woocommerce/myaccount/dashboard.php
buddyboss-theme/woocommerce/myaccount/downloads.php
buddyboss-theme/woocommerce/myaccount/form-edit-account.php
buddyboss-theme/woocommerce/myaccount/form-edit-address.php
buddyboss-theme/woocommerce/myaccount/form-login.php
buddyboss-theme/woocommerce/myaccount/form-lost-password.php
buddyboss-theme/woocommerce/myaccount/my-account.php
buddyboss-theme/woocommerce/myaccount/my-address.php
buddyboss-theme/woocommerce/myaccount/my-downloads.php
buddyboss-theme/woocommerce/myaccount/my-orders.php
buddyboss-theme/woocommerce/myaccount/navigation.php
buddyboss-theme/woocommerce/myaccount/orders.php
buddyboss-theme/woocommerce/myaccount/view-order.php
buddyboss-theme/woocommerce/order/order-details-customer.php
buddyboss-theme/woocommerce/order/order-details-item.php
buddyboss-theme/woocommerce/order/order-details.php
buddyboss-theme/woocommerce/single-product/meta.php

### Action Scheduler ###

Complete: 194
Oldest: 2021-11-03 22:04:01 -0400
Newest: 2021-11-25 19:30:22 -0500

### Status report information ###

Generated at: 2021-11-26 10:22:48 -05:00

Hello there,

Thanks for the info. Upon checking it appears that there are 2 PayPal plugins installed, one is active (WooCommerce PayPal Checkout Gateway), and one is inactive (WooCommerce PayPal Payments).

For better assistance, I recommend reaching out their support forum directly.

Please be advised, when checking the plugin page, the support for PayPal Checkout will discontinue from 1 Mar 2022, and updates to the plugin have stopped as of 1 Sept 2021.

Thanks.

Hi Igor,

Well, yes, I need a plugin that works while the other one is defective.

@margaretwporg,

Any thoughts on a fix for this issue?

Thanks,
Erik

Hello @erikdesrosiers,

Since the error indicates that it is not an issue specific to WooCommerce core but to the WooCommerce PayPal Payments plugin, I’d suggest you contact us on this dedicated support forum:

https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/

I’m going to close the thread now. You can open a new topic if you have further questions.