Issues connecting to Facebook for woocommerce

Hey @mhdolan!

I’m sorry the connection to Facebook is not working for you on your site. The error you’re experiencing is new for us, but we’ve seen a few other reports of it in the last day or two. We’re currently working with Facebook to fully understand the cause of this issue.

If you are experiencing this specific error, and it continues after multiple connection attempts, we ask that you reach out to our team with both the email address associated with your Facebook account and your Business Manager ID.

You can find your Business Manager ID by going to the Business Manager, selecting the business you want to connect to, and checking the URL for the “business_id=” value. This information will let the Facebook team find your connection attempt in their logs. Please do not post this information in the forum.

In the meantime, you can also click the contact us link to reach out to Facebook about this particular error, if you’d like!

Cheers,
Ian

Hello

I’am also facing the same issue like this https://ibb.co/wzgfP93. Please inform me once this is resolved!!

Hey @payal1995!

I’m happy to get you on the list for review as well, if you could please reach out with the link I posted above!

Otherwise, we’ll be posting updates as part of the sticky post added to the top of this forum.

Thank you!
Ian

Hey all,

I just wanted to follow up here to confirm that this issue should now be resolved. If you haven’t already, please try connecting again.

If you’re still experiencing issues, please open a new thread and we’ll be happy to continue helping! https://www.ads-software.com/support/plugin/facebook-for-woocommerce/#new-topic-0

Do you have any other questions I can help with?

Cheers,
Ian