• Resolved thecoffeebox

    (@thecoffeebox)


    I’m having issues connecting to Facebook (version 2.0.2)

    Here is the error message.

    “Oops, something went wrong.
    This may be because of a technical error that we’re working to get fixed. Try reloading this page.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Steve

    (@skyvergesteve)

    Hey @thecoffeebox

    Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

    We often see this issue come up when there are non-ASCII characters in the page title. I took a look and noted that there are some non-ASCII characters in the title of the site. This data gets saved to Facebook in a field called wc_facebook_external_business_id and we will want to change this to see if it allows your connection to Facebook to complete successfully.

    There is a method to change this within the site itself, so let’s start by trying out the steps to change this to see if it helps:

    1. Go to https://www.SITENAME.com/wp-admin/options.php
    2. Search for wc_facebook_external_business_id
    3. In the field next to it, change the data in that field to just the basic title of the page without any extra characters in place.
    4. Scroll to the bottom of this page and click Save Changes.
    5. In some cases, the data may not be saved due to larger databases and / or PHP settings, so after saving this, locate the wc_facebook_external_business_id field again and verify that the changes in place did save.

    Once this is done, can you please try to connect to Facebook again and let me know if you get any further in the connection process?

    Cheers,
    Steve

    Steve

    (@skyvergesteve)

    Hey @thecoffeebox

    Thanks for contacting us about Facebook for WooCommerce! Sorry to hear our plugin is giving you trouble. I am happy to help out ??

    Here are the most common issues that seem to cause the error that you are receiving when connecting:

    • Your pixel, catalog, and Facebook extension must all be under the same Business Manager account.
    • Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General)
    • Your site’s currency must be supported by Facebook

    Can you please double check these three things and let me know if any of them get you connected to Facebook?

    Cheers,
    Steve

    • This reply was modified 4 years, 5 months ago by Steve.
    Steve

    (@skyvergesteve)

    Hey @thecoffeebox ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Cheers,
    Steve

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Issues connecting to Facebook (version 2.0.2)’ is closed to new replies.