Issues sending the webhook events in Stripe

  • Resolved marianitx

    (@marianitx)


    4 years ago

    Hi,
    I just contacted to Stripe because I’m getting this email:

    “Hi there,

    We’re contacting you because we’re still having trouble delivering data to a webhook endpoint associated with your account in test mode. Webhooks are used to notify your server about events that happen in your Stripe account, such as a payout completing or an invoice being created. The failing webhook endpoint is https://www.setmanarifelanitx.cat.mialias.net/wp-admin/admin-ajax.php?action=stripe_webhook.
    ”

    They said “Stripe uses webhooks to notify your application when an event happens in your account. Webhooks refers to a combination of elements that collectively create a notification and reaction system within a larger integration. Regrettably, upon checking out the webhook errors, this has something to do with your code or server. You’ll need to inspect your script’s code to find where the problem lies.”

    Does anyone knows where and how to fix this?
    I tried to disable and enable the webhook, but everytime I try to make a payment I get this error: invoice.payment_succeeded
    invoice.payment_action_required
    customer.subscription.deleted
    charge.failed

    Thanks in advance!

    Maria

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author David Parker

    (@dlparker1005)

    Hi Maria,

    When I tried to navigate to the webhook URL specified in the error message, I was prompted to sign in before being able to access the website. That login step may be what is preventing Stripe from accessing that URL. Can you please try disabling that login step and seeing if Stripe is then able to send webhook messages successfully?

    Thread Starter marianitx

    (@marianitx)

    Hi David, thanks for your answer.
    Yes, at the moment, the website is running in a test platform and you need password and user to log in. I’ll let you know once it goes live, whether the problem is resolved or not. But I was talking again to Stripe support and it looks like the issue goes in the direction you pointed out.

    Thanks again and have a nice day.

    María

    • This reply was modified 4 years ago by marianitx.
Viewing 2 replies - 1 through 2 (of 2 total)
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