Issues Syncing products

Hi Valentin! ( @jvriveros )

Thanks for posting, we appreciate it!

Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

Thank you so much,

Julie ??
SkyVerge

Hey @jvriveros,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Ian

Hi there!
The problem continues,
Ee have not been able to sync all our products from facebook woocommerce to our facebook store, only some products sync but incomplete.
We appreciate your help.
jvalentin.

This is the report generate.
### WordPress Environment ###

WordPress address (URL): https://www.luomo.com.py
Site address (URL): https://www.luomo.com.py
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 1.000 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.73.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.7.32
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 149.01MB
Tama?o de los datos de la base de datos: 145.52MB
Tama?o del índice de la base de datos: 3.49MB
wp_woocommerce_sessions: Datos: 0.10MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_order_items: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_order_itemmeta: Datos: 0.08MB + índice: 0.04MB + Motor MyISAM
wp_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_actions: Datos: 1.37MB + índice: 0.37MB + Motor MyISAM
wp_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_actionscheduler_logs: Datos: 0.62MB + índice: 0.42MB + Motor MyISAM
wp_bancard: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_berocket_termmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_canvas_notifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor MyISAM
wp_comments: Datos: 0.12MB + índice: 0.04MB + Motor MyISAM
wp_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailchimp_carts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailchimp_jobs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_options: Datos: 124.39MB + índice: 0.19MB + Motor MyISAM
wp_postmeta: Datos: 11.36MB + índice: 1.36MB + Motor MyISAM
wp_posts: Datos: 6.32MB + índice: 0.37MB + Motor MyISAM
wp_revslider_css: Datos: 0.09MB + índice: 0.00MB + Motor MyISAM
wp_revslider_css_bkp: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_revslider_layer_animations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_layer_animations_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_navigations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_navigations_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_sliders: Datos: 0.02MB + índice: 0.00MB + Motor MyISAM
wp_revslider_sliders_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_slides: Datos: 0.15MB + índice: 0.00MB + Motor MyISAM
wp_revslider_slides_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_static_slides: Datos: 0.04MB + índice: 0.00MB + Motor MyISAM
wp_revslider_static_slides_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_termmeta: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
wp_terms: Datos: 0.01MB + índice: 0.03MB + Motor MyISAM
wp_term_relationships: Datos: 0.06MB + índice: 0.14MB + Motor MyISAM
wp_term_taxonomy: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
wp_usermeta: Datos: 0.14MB + índice: 0.09MB + Motor MyISAM
wp_users: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_wc_admin_notes: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_wc_admin_note_actions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_order_product_lookup: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_product_meta_lookup: Datos: 0.10MB + índice: 0.12MB + Motor MyISAM
wp_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yith_wcwl: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yith_wcwl_lists: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_yoast_indexable: Datos: 0.42MB + índice: 0.11MB + Motor MyISAM
wp_yoast_indexable_hierarchy: Datos: 0.01MB + índice: 0.03MB + Motor MyISAM
wp_yoast_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_yoast_primary_term: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yoast_seo_links: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM

### Post Type Counts ###

attachment: 376
br_labels: 2
cmm4e_menu: 3
cmm4e_menu_theme: 1
custom_css: 1
customize_changeset: 2
elementor_library: 5
footer: 9
header: 15
nav_menu_item: 134
oembed_cache: 1
opal_menu_item: 2
page: 18
post: 16
product: 63
product_variation: 833
revision: 1601
ris_gallery: 1
shop_order: 27
shop_order_refund: 2
ultimate_slider: 3
whatsapp-accounts: 6
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

WooCommerce Advanced Product Labels: por BeRocket – 1.1.19 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
AJAX Search pra WooCommerce: por Damian Góra – 1.8.0
Breadcrumb NavXT: por John Havlik | Traducción: Karin Sequén – 6.6.0
Clever Mega Menu for Elementor: por CleverSoft – 1.1.2
Contact Form 7: por Takayuki Miyoshi – 5.3
Custom Login: por Austin Passy – 3.2.10
Elementor: por Elementor.com – 3.0.12
Facebook for WooCommerce: por Facebook – 2.1.3
Flexible Shipping: por WP Desk – 3.16.0
Granular Controls Elementor: por Zulfikar Nore – 1.0.5
Kadence WooCommerce Email Designer: por Kadence WP – 1.4.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
Loco Translate: por Tim Whitlock – 2.4.4
Login and Logout Redirect: por Swapnil V. Patil – 1.0.6
Login Security reCAPTCHA: por ScriptsTown – 1.1.5
Mailchimp for WooCommerce: por Mailchimp – 2.4.7 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
Mantenimiento web: por Carlos Doral – 0.8
Official Facebook Pixel: por Facebook – 2.2.0
Pagos Bancard: por Juan Bosco Mayorga Granizo – 0.15
QOS Core: por – 1.9.10
Ultimate Responsive Image Slider – 3.4.8: por FARAZFRANK – 3.4.8
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.4.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
Variation Swatches for WooCommerce: por Emran Ahmed – 1.1.0
WooCommerce Google Analytics Integration: por WooCommerce – 1.4.24 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
WooCommerce: por Automattic – 4.6.1
Yoast SEO: por Equipo Yoast – 15.2.1
WP Chat App: por NinjaTeam – 2.0
YITH WooCommerce Compare: por YITH – 2.4.2
YITH WooCommerce Quick View: por YITH – 1.4.5

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: PYG (?)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #19 – /
Carrito: #20 – /carrito/
Finalizar compra: #21 – /realizar-pago/
Mi cuenta: #22 – /mi-cuenta/
Términos y condiciones: #4895 – /bases-y-condiciones/

### Theme ###

Name: QOS
Version: 1.1.0
Author URL: https://www.wpopal.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: qos/woocommerce/content-widget-product.php
qos/woocommerce/emails/customer-completed-order.php
La version 3.6.0 de qos/woocommerce/myaccount/form-login.php está obsoleta. La versión del núcleo es la 4.1.0

Outdated Templates: ?

Aprende cómo actualizar

### Action Scheduler ###

Completo: 3.592
Oldest: 2020-10-05 18:31:55 +0000
Newest: 2020-11-03 12:19:06 +0000

Pendiente: 2
Oldest: 2020-11-03 12:31:06 +0000
Newest: 2020-11-03 12:34:06 +0000

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Hi @jvriveros,

Thank you for that, I appreciate it!

Would you please be able to let me know if the Catalog is reflecting any of your products? Any screenshots of any errors you might be encountering would also be very useful.

Thank you!

Julie ??
SkyVerge

Hi! @julieskyverge,

Our Catalog is reflecting some of our products, but no all ones,
This product for example,

It has this, this appear in my admin store,
ID de Facebook: 5145552268803946
ID de variantes:
7760:
7761:
7762:
7763:
7764:
7765:
7766:
7767:
But it is not appearing in the catalog,
it does not show any error alert message,
it just doesn’t sync.

We have 61 products, and this ones has variations in our online store,
but just some of them sync with the facebook store,
and it would be great if you can help us
to solve this issues.

Thanks. ??

JValentin

Hi @jvriveros,

Thanks for the added details here!

Would you please reach out to our support team through our site sharing the email address you use for your Facebook account, as well as your Business Manager ID? You can reference this conversation when you open up the support request.

Thanks very much!

Julie ??
SkyVerge

hi! Julie!

I am one of the facebook store administrator my email: [email protected]

Facebook store
Página 178555322198391
Píxel 402006987629495
Catálogo Catálogo_Productos
Cuenta de Business Manager L’UOMO Moda Masculina

Hope you can help us.!

thanks.
??

JValentin

• This reply was modified 4 years, 4 months ago by jvriveros.
• This reply was modified 4 years, 4 months ago by jvriveros.
• This reply was modified 4 years, 4 months ago by jvriveros.

Hi @jvriveros!

Thanks for that, I was able to connect to your site and changed the password in case anyone else managed to see that.

Could you please let me know which product on your site relates to the Facebook ID number you pasted above? That’ll let me take a closer look at the product settings.

Thank you!

Julie ??
SkyVerge

hi there!

sorry for the late answer, working hard!
i will send you this one informacion.

In product section in woocommerce,

Cinto Cincuini Cód.4190
ID de Facebook: 2735862369783548
ID de variantes:
7782:
7783:
7784:
7785:
7786:
7787:
7788:
7789:

site link: https://www.luomo.com.py/tienda/cinto-cincuini-cod-4190/

Thanks.!

jvalentin. ??

Hey @jvriveros,

I see you’ve contacted us through our help desk, so I’ll respond to you via email shortly and we can continue our troubleshooting there.

Thank you!

Julie ??
SkyVerge