Issues uploading images

  • Resolved amymcdesign

    (@amymcdesign)


    7 months ago

    Hi There,

    When I try an upload a photo for a product I get this error message: File type not valid

    In the PPOM fields for that product the file types allowed are: jpg,pdf,png,jpeg

    I’ve attached a screenshot of the upload your image settings.

    How can I fix this issue?

    Thank you,

    Amy

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • gadgetviper

    (@gadgetviper)

    I also have the exact same issue, hope there is a response

    halalan

    (@halalan)

    I also have the same issue with the latest update, I had to ROLL BACK my version of PPOM to a earlier version to get it to work. I hope they fix whatever the simple BUG is!

    Plugin Support Poonam Namdev

    (@poonam9)

    Hello?@amymcdesign, @halalan, & @gadgetviper,

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

    Unfortunately, we cannot provide a specific timeline for when this issue will be resolved. Again, we apologize for the inconvenience and thank you for your patience.

    Thanks for the follow up, we look forward to the soon to be updated fix.

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @halalan,

    Sure, our development team will address it as soon as possible.

    If you need help with any other premium feature, feel free to contact us on the dedicated channels – https://themeisle.com/contact/.

    Best regards,

    Andreea

    Thread Starter amymcdesign

    (@amymcdesign)

    Hi there,

    Thanks for the responses.
    The latest update to version 32.0.20 has fixed the issue for me.

    Thanks for your help.

    Amy

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi Amy,

    ?Glad to hear you got it working.

    Have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)
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