Issues with 1.8.2

I updated as well. But I have a different problem. The HTML mockup doesn’t seem right when viewing all the reviews:

There is a span element not right I think. The span element for the ellipses class has a double span for me. This makes the Read more and Read less not work.

When I look at the inspector I get the following error:
The tag name provided ('SPAN<SPAN') is not a valid name.

Thanks for reigniting this plugin BTW!

@r0bly0ns this was an issue in 1.8. Can you try 1. deactivate Rich Reviews, 2. clear your browser cache, any caching plugins, and any server caching, then 3. Reactivate Rich Reviews.

@wouterstg since your issue is different, can you repost as a new topic? I’ll log it for our devs to look into, but start a new topic for it, with a descriptive subject. Thanks!

• This reply was modified 5 years, 1 month ago by Tevya.

Not sure why this item is marked resolved as it is not. I also installed 1.8.2 this morning and receive the same notice about not being able to access the page. The sidebar menu items are gone.

I recorded the issue here: https://www.screencast.com/t/JBOQ81BVSK

I have cleared the cache, reinstalled and still failed. I reverted to an older version (which I hate because of the known security issues) until we can get a solution.

Thanks in advance for looking into this!

• This reply was modified 5 years, 1 month ago by cenay.

Hi @cenay I marked it closed because we did address this issue in 1.8.2 and received no further replies from @r0bly0ns to know if they got it resolved.

Can you try the each of the following, going to the next one if the previous didn’t resolve the issue:

1. Update to 1.8.2 again and see if you’re still having the issue?
2. Check your database in the wp_options table for an entry called rr_options entry? If it’s there, delete it. 1.8.2 is supposed to delete this when the update occurs. But it seems like it’s not happening on some hosting.
3. Disable Rich Reviews, clear your browser cache, your hosting cache, and any caching from plugins on the site. Re-activate the plugin and check again.

If all 3 of those (in that order) fail, please message us here: https://starfish.reviews/contact so we can get more details. Thanks!

• This reply was modified 5 years, 1 month ago by Tevya. Reason: Turn numbered items into actual list

Hey Tevya,

My site is on Lightsail – an Amazon AWS service that has tighter security than most hosts. I was able to get it to update correctly with a couple of Linux commands at the CLI to reset the permission. I guess the “update” wasn’t getting all the files.

I did get it working thanks!

Quick question, is there any way to change the format of the date used in displaying full width testimonial/review? Currently it displays like this: Monday, June 3, 2019. I want to remove the day of the week (the client does actually).

I will probably create a new topic in a day if I don’t hear from you (I hate mixing the messages and the date format isn’t related, but hey, since I was here… =)

Thanks again for your help.
Cenay’

Actually, let me add this:
On line 109 of rr-show.php you build the date string like this:

 
$data['rDate'] = $data['rWday'] . ', ' . $data['rMonth'] . ' ' . $data['rDay'] . ', ' . $data['rYear'];

I can just remove the $date[‘rWday’] from that construction, but the next time you update the plugin, my changes go away… trying to future proof the change.

Sorry for not replying sooner, I’ve been ill.

Its still not working after delting the ep_options entry (it was still there) deactivating and clearing the cache.

• This reply was modified 5 years, 1 month ago by r0bly0ns.

I have also tried downloading the lates version of the plugin and unzipping it, then using FTP to overwrite the files on the server.

This still didn’t work

FIXED IT!

the wp_options table contained more rr_options entries.
I deactivated the plugin, removed them all and reactivated it and it started working.

rr_user_options
rr_markup_options
rr_form_options
rr_display_options
rr_admin_options

@r0bly0ns thanks so much for sharing all that! So glad you got it sorted. I’ll note all those entries for deleting if anyone else has an issue.

@cenay that would make sense that extra security might prevent the plugin from removing that entry. Glad you got that sorted.

A new topic for a new issue would be great. But I’ve noted the date thing for our developers. If you want us to follow up with you on it, go ahead and create a new topic for it or contact us directly: https://starfish.reviews/contact/