Issues with connecting to Facebook

Hi @xmelmothx

Can you confirm that you toggled the “Manage your business” option during the connection flow, please?

Link to image: https://d.pr/i/QqJopq

Thanks,

@dougaitken not the original poster, but your solution worked for me to complete the connection (thanks). Shouldn’t that step really be required so? (otherwise the default outcome is a failed connection).
Can you tell me why the connection needs the “Manage your business” permissions level?

@dougaitken, thanks for the feedback. I will check that later, as I will have to create a separate facebook business account – the one I originally wanted to use is linked with several other, non related Facebook profiles.

Also, same as @colmtroy, I am also eger to know why “manage your business” permission is necessary.

@dougaitken, after toggling “manage your business” option authentication was successful. Thank you.

However, I agree with @colmtroy – this option should be market as required and some explanation is needed, as in case of business accounts with multiple clients, permission to “manage your business” is quite a lot to ask.

Hi @xmelmothx and @colmtroy

The “manage your business” default permission setting is something controlled on the Facebook side and not something that we have the ability to change/ adjust in our plugin settings.

Thanks for letting us know that toggling that on worked!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.