Issues with credit card payments

  • Hello,

    I am running the newest plugin version (v4.0.3) and lately customers can’t pay anymore using your plugin’s payment method. Switched to OAuth 2.0 lately, had some successful payments since then but in the last 5 days they didn’t work and resulted in a failed order in WooCommerce.

    The eh_stripe_pay_dead log contains the following:

    stdClass Object ( [name] => [email] => [phone] => )

    Also noticed in a wt_stripe_oauth logfile this error, which is weird since the API shouldn’t be used anymore, right?

    [body] => {“type”:”invalid_request_error”,”message”:”Expired API Key provided: sk_live_*********************************************************************************************Py1OZZ”} [response] => Array ( [code] => 401 [message] => Unauthorized )

    • This topic was modified 3 days, 22 hours ago by r00flr00fl.
    • This topic was modified 3 days, 22 hours ago by r00flr00fl.
    • This topic was modified 3 days, 22 hours ago by r00flr00fl.
    • This topic was modified 3 days, 22 hours ago by r00flr00fl.
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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @r00flr00fl,

    Greetings from Webtoffee!

    To investigate the issue further, please share your OAuth log using this link. If you have transitioned to the old API method, it is possible that the OAuth log was generated prior to the switch.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @r00flr00fl,

    Upon review, we noted that the OAuth log is dated 23rd November. Could you please confirm whether this log was generated prior to the update of the plugin to version 4.0.3? If this is indeed the case, kindly provide the most recent log available.

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