Issues with dropdown menus due to JS libraries

Hello @leoniscsem

Thanks for reaching us

May I know what theme do you use?

Best Regards, KaineLabs Team.

I am using Youzify with a commercial theme, which supports BuddyPress out of the box: Masterstudy.

Please refer to the first sentence of this question. Thank you for your support.

Hello @leoniscsem

We would love to help. But it’s hard for us to find a solution for this issue without check it directly from your back-end.

If you consider getting a PRO version, you can report this issue via our Premium Support Forum here:

https://kainelabs.ticksy.com/

We will check it closer to your website, so we can find a solution for this. ??

Best Regards, KaineLabs Team.

Just a reminder:

“But it’s hard for us to find a solution for this issue without check it directly from your back-end.”

I am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hello @sterndata

Thank you very much for reminding me about this.

Yes, of course. I will not ask for credentials from users on this forum. That’s why I said to him, if he considers getting a PRO version, he can contact us via our Private Forum.

Once again, thank you very much for reminding this. ??

See, here is the thing. As we are evaluating BuddyPress for being used in enterprise context, we are of course willing to buy a support license. This depends on the quality of service we are going to expect. General notice: We had bought many things for WordPress such as themes and plugins, but in 80% our expectations regarding QoS were not met. This is why we generally evaluate at first, if it is worth the time and money we pay. Regarding this issue, I really do not see why you need access to a backend – which we would also not hand over even with a support license.

You know your plugin, so you know the PHP functions that call the JavaScript to write to the DOM. I want to de-register these functions in PHP, that’s it. I don’t want to do surgery to pass on the nice-select.js JS-writing-to-DOM called in xyz.php to select2.js JS-writing-to-DOM called by masterstudy/assets/js/xyz2.php.

I was reaching out to you about this issue here, since Masterstudy is among the top sellers in the education theme section on Themeforest, so I guessed this might affect not only us, but many others as well.

Kainelabs documentation:

[list of officially supported themes]
You can use any other themes you want and if you find any conflicts our support team will be happy to help you. also we are open to work with any theme team in order to make it compatible with Youzify.

• This reply was modified 2 years, 10 months ago by Christopher Sem.

Hello @leoniscsem

Sorry for delay

Actually, we never have report from clients regarding this conflict. That’s why we really have no idea at the moment. We need to check it closer directly to the website. Checking and testing the files one by one until we can find a right solution.

Best Regards, KaineLabs Team.