Issues with Elementor?

Hi @finfree

I’m sorry to hear that you’re experiencing this issue. Let me help you with this one.

Upon testing, I was able to reproduce the issue when I subscribed to your calendar. However, when I subscribed to your event individually, it worked as expected.

It’s possible that there’s a conflict between one of your plugins/themes. To check this, would you be able to run a conflict test? Please try activating only our plugins, Elementor, and your elementor theme, and see if that makes a difference. I recommend doing this on a staging version of your website. Additionally, please ensure that you have the most recent version of the plugin installed.

If that doesn’t help, please provide the version of the following plugins/themes that you’re using:

• The Events Calendar,
• Elementor,
• your elementor theme
• please also provide what hosting provider you’re using

Hey @d0153

Thanks for your help and ideas!

I just tested it on a staging site, and deactivated everything, except for

• The Events Calendar (Version 6.2.2)
• Elementor (Version 3.15.3)
• Elementor Pro (Version 3.15.1)
• Theme: Hello Elementor (Version: 2.8.1)

Still the same issue…

What do you think?
Is there anything else, I might check?

Hi @finfree

Thanks for your response.

Let me share this with the team, and I’ll get back to you once I know more.

In the meantime, let me know if you have other questions or concerns.

@d0153 awesome, thanks!

Hi @finfree

Thanks for patiently waiting.

Just wanted to give you an update and let you know that we are still investigating the issue. Our development team is aware of it and is working on finding a solution.

We’ll keep you posted as soon as we have any updates.

@d0153 ok cool. Thanks!

Hi @finfree

I hope you’re doing well. Just wanted to let you know that I’m still waiting to hear back from the team about this issue. But don’t worry, I’ll make sure to keep you updated as soon as I have any news.

Appreciate your patience so far. If you do have other concerns or issues you need help with, please create another support topic as indicated in the www.ads-software.com support guidelines.

Hi @finfree

I’m reaching out to let you know that we’ve created an internal ticket to address the issue you reported, and we’ve included your case in it.

Unfortunately, we don’t have an estimated time for when the issue will be resolved, but we’ll keep you updated as soon as a solution becomes available.

If you do have other concerns or issues you need help with, please create another support topic as indicated in the?www.ads-software.com?support guidelines.

—
Internal Bug Ticket Reference: ECP-1598

@d0153 ok, thanks for the update!

@finfree You’re very welcome! It’s always a pleasure to be able to provide quick and helpful support. If you need anything else, don’t hesitate to let us know.