• Resolved gyrdnv

    (@gyrdnv)


    Hi there — we have this strange issue.

    We have created a custom order status “X”. We set “X” to be the Default Order Status.

    It all looks to work fine, until we try to bulk edit orders in the WooCommerce orders list. We try to change the status from “X” to “Processing” using bulk edit, and when we do this, we don’t receive the “Processing” email.
    If we do this when editing a single order, the “Processing” email is received.

    This seems to be the case when changing from “X” to any other order status (On Hold, Completed, etc) using the bulk edit in WooCommerce — no emails are received.

    In other hand, if we use bulk edit to change from, say, “Processing” to “X”, then we do receive the “X” email. But the other way around isn’t working.

    We already tried disabling all other plugins and used a default WP theme, but no joy.

    Can you please advise?

    • This topic was modified 9 months, 2 weeks ago by gyrdnv.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter gyrdnv

    (@gyrdnv)

    Anyone care to assist at all?

    Currently, bulk operations are designed to function exclusively with custom statuses. Standard statuses continue to be managed by WooCommerce. We will assess whether this can also be handled from our plugin in a future release.

    Thread Starter gyrdnv

    (@gyrdnv)

    Thanks for replying.

    Sorry, I am not sure I understand. The problem is when I change in bulk from Custom status to a Standard status. There’s an apparent issue that an email is not being sent in such cases and I think it needs to be addressed by the plugin.

    Changing the status from Standard to Standard works fine and emails is sent. Changing from Standard to Custom also works fine. But changing from Custom to Standard is where the problem is.

    We will attempt to change this behavior in a future release

    Thread Starter gyrdnv

    (@gyrdnv)

    Thanks for your reply and feedback. Hope it can be fixed sooner.

Viewing 5 replies - 1 through 5 (of 5 total)
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