Issues with migrating current forms to the new ones or creating new ones in the

  • Resolved shihtzurescue

    (@shihtzurescue)


    1 month, 2 weeks ago

    Hi, donors started receiving critical errors on our website back in August after updating the plugin. However, the donations would still go through via PayPal. We have no record of any of these donations since August in WPGive. We rolled back and the issue still persisted. Today we again updated the plugin and finally migrated one of the old forms (General). However, we have many issues. The donation amounts are showing as $NaN. Also the formatting is off for the descriptions. Whatever we do (classic, 2 panel, multi), we are seeing <p>, <strong>, <pre>, <h5> etc. We cleared and purged cache in multiple ways to no avail. Also the donor list is not showing nor is it searchable now. Please help. Everything worked so well before. Thank you for your assistance.

    The page I need help with: [log in to see the link]

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  • Thread Starter shihtzurescue

    (@shihtzurescue)

    Anyone please? We cannot use the plugin at all at the moment and cannot solve our issue by rolling back to a previous version.

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @shihtzurescue,

    We would like to dig deeper to understand what is happening.

    Can you reach out to us via our contact form at?https://givewp.com/contact-us/? Use the option that says, “I am responding to a request to contact you.”

    Provide the link to this thread as context, your system info, etc. and we will happily help you.

    I’m marking it as resolved here, and when a fix is provided, I’ll update this post.

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