Issues with new cart and checkout blocks when using specific links

  • Hello,

    We found an interesting issue on our WooCommerce shop with Complianz when using the new cart and checkout blocks from WooCommerce (Gutenberg blocks).

    Several products, when added to the cart, would render both cart and checkout blocks unusable. After inspection, we found that instagram links inserted in product links were responsible, only when Complianz was enabled. Disabling Complianz completely gets rid of the issue.

    Tested switching to Storefront, we get the same issues.

    What could possibly be wrong?

    Best regards,
    Julien

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support antoiub

    (@antoiub)

    Hello @jvkonfi ,

    Thank you for reaching out.

    This is a known issue for cart and checkout in WooCommerce. In this case the proven workaround is to disable the WooCommerce integration in Complianz by going to?Integrations > Plugins.

    Keep me posted.

    Thread Starter Julien Vandermeersch

    (@jvkonfi)

    Thanks for the help.

    As suggested, we tried disabling the WC integration in Complianz, but the issue is not resolved.

    Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    please try to:

    1. Disable Instagram from the section “Integrations” -> “Services” if you find it
    2. Follow this guide if you’re using a cache plugin like WP Rocket
    3. Send us a screenshot about the services you have in the section “Integrations” -> “Plugins”
    Thread Starter Julien Vandermeersch

    (@jvkonfi)

    It seems that disabling the Instagram service did the trick!

    Thanks for the help ??

    Plugin Support leonardoiub

    (@leonardotamion)

    Thanks for your feedback!

    If I don’t bother you too much could I please ask you if you would like to give a feedback regarding my assistance to you? You have absolutely no obligation of course, I would send you any references if you have time and pleasure to leave a review.

    Thread Starter Julien Vandermeersch

    (@jvkonfi)

    It would be my pleasure. How can I give a feedback?

    Plugin Support leonardoiub

    (@leonardotamion)

    Thanks a lot for your kindness!

    You could do it through these 2 websites:

    – Directly in our WordPress plugin page, click here to access the page and login to your WordPress account before leaving the review

    – In our Trustpilot page here, if you want you can also mention my name, I’m totally okay with it.

    We’re really happy to know your opinion, it helps us grow and improve every aspect of company.

    Thanks a lot again and have a good weekend!

Viewing 7 replies - 1 through 7 (of 7 total)
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