Issues with Partial Refund and User

  • Resolved shahican

    (@shahican)


    3 weeks, 2 days ago

    Hi, there is a major issue with your plugin.

    We have recently installed your paypal plugin after switching from another which we have used for years.

    However, one of my members of staff (shop manager) – just made a partial refund of a customer order.
    Usually from our previous paypal plugin – this will complete the partial refund and make a note that it was the shopmanager (username) which did this.

    Nonetheless, the issue with your plugin is that it will show shop manager has made partial refund, then will show that ADMIN made a full refund. And order status will change to fully refunded (which is the wrong order status).

    However I checked within paypal account and it wasnt fully refunded – which is good. But was worrying as your plugin is showing the wrong details.

    I have your easy payment plugin installed on 7 sites.

    Would be grateful if you can resolve this asap.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jignesh Patel

    (@jigneshmpatel)

    Hello @shahican,

    Thank you for providing detailed information about the issue. I am currently investigating and attempting to reproduce the problem on my end. I will update you as soon as I have more insights or a solution.

    Thank you for your patience.

    Best regards

    Thread Starter shahican

    (@shahican)

    Hi, thanks for getting back.

    There is also another issue with your plugin, if i deactivate the plugin and then activate your plugin again, it will enable card payments and google pay as default. I keep having to deactivate those every time i re-activate the plugin. Kindly fix that as well.

    Plugin Support Jignesh Patel

    (@jigneshmpatel)

    Hello @shahican,

    Thank you for reaching out. We have tested the partial refund process, and it is working as expected on our end. To better understand the issue you’re facing, could you please provide a screen recording of the refund process, including the order notes and status updates? This will help us identify any potential issue and assist you more effectively.

    Looking forward to your response.

    Plugin Support Jignesh Patel

    (@jigneshmpatel)

    Hello @shahican,

    Thank you for reaching out.

    We have tested the activation and deactivation process, and it does not modify any settings. Simply deactivating and reactivating the plugin does not enable card payments or Google Pay by default. However, if you disconnect your PayPal account and then reconnect it in the API settings, the plugin will adjust the available payment methods based on what is enabled in your PayPal account.

    This is not a bug but intended functionality for the initial setup process. If you need further clarification, feel free to share more details, and we’d be happy to assist.

    Best regards,

    Thread Starter shahican

    (@shahican)

    hi, i just tried another partial refund and same thing happened.

    is this a private ticket? I can then attach a screen recording.

    Or even better, do you have an email address, i can then send video recording link there.

    thanks again and hope to get this resolved

    Plugin Support Jignesh Patel

    (@jigneshmpatel)

    Hello @shahican,

    Thanks for your message.

    Just to clarify, this is not a private ticket, so we recommend not sharing any sensitive information or screen recordings here directly.

    Instead, please use the secure form below to submit your details and a link to the screen recording:

    ?? Submit your details here: https://forms.gle/ujw7CrV3eKWYjgPQ6

    Once we receive your submission, we’ll review it and get back to you with a resolution as soon as possible.

Viewing 6 replies - 1 through 6 (of 6 total)
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