Issues with Payment on checkout page
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We are facing an issue while doing payment with debit cards (stripe payment gateway) on our WP woo-commerce site. When the customer tries to do payment with debit cards, An error displaying on the checkout page “We were unable to process your order, please try again”, If the customer tries again with the same debit card, the order successfully placed and redirected to the thank you page after that.
So why such an issue comes while doing payment the first time on the checkout page. Please help us to fix this issue ASAP.Site url : https://members.lifeplugin.com/
test product url : https://members.lifeplugin.com/product/lifeplugin-test-product/
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Hi @sunilepic – Can you ensure debug logging is enabled? You can find that at: WP Dashboard > WooCommerce > Settings > Payments > ‘Credit Card – Stripe’ > ‘Debug logging’
Once you’ve checked to make sure that’s enabled, can you try processing a transaction like this again? You’ll then find logs at: WP Dashboard > WooCommerce > Status > Logs – there should be a new Stripe log in the dropdown on the right. Please paste its contents in this thread.
Hey there!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
hey @jricketts4 @slash1andy,
Here is a log of recent payment failure on the first attempt using Woocommerce stripe.
Please help us to fix this issue ASAP.First Customer: [email protected]
Second Customer: [email protected]2020-12-18T06:22:13+00:00 INFO Webhook notification received: Event: customer.created. Payload: { "id": "evt_1HzcLwG4eapQtpTMRsu7ynkM", "object": "event", "api_version": "2020-03-02", "created": 1608272532, "data": { "object": { "id": "cus_IanxqI5UPYqfof", "object": "customer", "address": null, "balance": 0, "created": 1608272531, "currency": null, "default_source": null, "delinquent": false, "description": null, "discount": null, "email": "[email protected]", "invoice_prefix": "013D0035", "invoice_settings": { "custom_fields": null, "default_payment_method": null, "footer": null }, "livemode": true, "metadata": { "user_id": "483", "username": "sarthak.pandya", "website": "https://members.lifeplugin.com" }, "name": "sarthak pandya", "next_invoice_sequence": 1, "phone": "+917000677789", "preferred_locales": [ ], "shipping": null, "sources": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IanxqI5UPYqfof/sources" }, "subscriptions": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IanxqI5UPYqfof/subscriptions" }, "tax_exempt": "none", "tax_ids": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IanxqI5UPYqfof/tax_ids" } } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_vl4GZqKtHpz03B", "idempotency_key": null }, "type": "customer.created" } 2020-12-18T06:22:13+00:00 INFO Webhook notification received: Event: payment_intent.created. Payload: { "id": "evt_1HzcLwG4eapQtpTM52X58YeY", "object": "event", "api_version": "2020-03-02", "created": 1608272532, "data": { "object": { "id": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "object": "payment_intent", "amount": 8900, "amount_capturable": 0, "amount_received": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2" }, "client_secret": "pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5", "confirmation_method": "manual", "created": 1608272532, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272532", "product_1727": "21 Day Personal Mastery Journey x 1" }, "next_action": null, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "any" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_payment_method", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_v18YEXs9YZJ0V2", "idempotency_key": null }, "type": "payment_intent.created" } 2020-12-18T06:22:15+00:00 INFO Webhook notification received: Event: payment_intent.requires_action. Payload: { "id": "evt_1HzcLzG4eapQtpTMnphcWGib", "object": "event", "api_version": "2020-03-02", "created": 1608272534, "data": { "object": { "id": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "object": "payment_intent", "amount": 8900, "amount_capturable": 0, "amount_received": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2" }, "client_secret": "pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5", "confirmation_method": "manual", "created": 1608272532, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272532", "product_1727": "21 Day Personal Mastery Journey x 1" }, "next_action": { "type": "use_stripe_sdk", "use_stripe_sdk": { "type": "three_d_secure_redirect", "stripe_js": "https://hooks.stripe.com/redirect/authenticate/src_1HzcLxG4eapQtpTMJzwdpNwN?client_secret=src_client_secret_JvhLXufc38KChIbWI4XjrilL", "source": "src_1HzcLxG4eapQtpTMJzwdpNwN" } }, "on_behalf_of": null, "payment_method": "pm_1HzcLtG4eapQtpTMLf0kC9vy", "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "any" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_action", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_7mTTmOaSuMJK2i", "idempotency_key": null }, "type": "payment_intent.requires_action" } 2020-12-18T06:24:31+00:00 INFO Webhook notification received: Event: payment_intent.payment_failed. Payload: { "id": "evt_1HzcOAG4eapQtpTM0mrErlgN", "object": "event", "api_version": "2020-03-02", "created": 1608272670, "data": { "object": { "id": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "object": "payment_intent", "amount": 8900, "amount_capturable": 0, "amount_received": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2" }, "client_secret": "pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5", "confirmation_method": "manual", "created": 1608272532, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "invoice": null, "last_payment_error": { "code": "payment_intent_authentication_failure", "doc_url": "https://stripe.com/docs/error-codes/payment-intent-authentication-failure", "message": "The latest payment attempt of this PaymentIntent has failed or been canceled, and the attached payment method has been removed. You can try confirming again with a new payment method.", "payment_method": { "id": "pm_1HzcLtG4eapQtpTMLf0kC9vy", "object": "payment_method", "billing_details": { "address": { "city": "jaipur ", "country": "IN", "line1": "801 sewa path ", "line2": "chaura rasta ", "postal_code": "302003", "state": "RJ" }, "email": "[email protected]", "name": "sarthak pandya", "phone": "7000677789" }, "card": { "brand": "mastercard", "checks": { "address_line1_check": "unchecked", "address_postal_code_check": "unchecked", "cvc_check": "unchecked" }, "country": "IN", "exp_month": 10, "exp_year": 2023, "fingerprint": "AoBoj74VHiH1qluM", "funding": "debit", "generated_from": null, "last4": "0749", "networks": { "available": [ "mastercard" ], "preferred": null }, "three_d_secure_usage": { "supported": true }, "wallet": null }, "created": 1608272530, "customer": null, "livemode": true, "metadata": { }, "type": "card" }, "type": "invalid_request_error" }, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272532", "product_1727": "21 Day Personal Mastery Journey x 1" }, "next_action": null, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "any" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_payment_method", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_nz8IILfFRSYjsl", "idempotency_key": null }, "type": "payment_intent.payment_failed" } 2020-12-18T06:25:43+00:00 INFO Webhook notification received: Event: customer.updated. Payload: { "id": "evt_1HzcPKG4eapQtpTMZLr2wZx8", "object": "event", "api_version": "2020-03-02", "created": 1608272742, "data": { "object": { "id": "cus_IanxqI5UPYqfof", "object": "customer", "address": null, "balance": 0, "created": 1608272531, "currency": null, "default_source": null, "delinquent": false, "description": null, "discount": null, "email": "[email protected]", "invoice_prefix": "013D0035", "invoice_settings": { "custom_fields": null, "default_payment_method": null, "footer": null }, "livemode": true, "metadata": { "user_id": "483", "username": "sarthak.pandya", "website": "https://members.lifeplugin.com" }, "name": "sarthak pandya", "next_invoice_sequence": 1, "phone": "+917000677789", "preferred_locales": [ ], "shipping": null, "sources": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IanxqI5UPYqfof/sources" }, "subscriptions": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IanxqI5UPYqfof/subscriptions" }, "tax_exempt": "none", "tax_ids": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IanxqI5UPYqfof/tax_ids" } }, "previous_attributes": { "email": "[email protected]" } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_f8GjYigX2yx5nm", "idempotency_key": null }, "type": "customer.updated" } 2020-12-18T06:25:45+00:00 INFO Webhook notification received: Event: payment_intent.requires_action. Payload: { "id": "evt_1HzcPNG4eapQtpTMhz1Szd23", "object": "event", "api_version": "2020-03-02", "created": 1608272745, "data": { "object": { "id": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "object": "payment_intent", "amount": 8900, "amount_capturable": 0, "amount_received": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2" }, "client_secret": "pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5", "confirmation_method": "manual", "created": 1608272532, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272742", "product_1727": "21 Day Personal Mastery Journey x 1" }, "next_action": { "type": "use_stripe_sdk", "use_stripe_sdk": { "type": "three_d_secure_redirect", "stripe_js": "https://hooks.stripe.com/redirect/authenticate/src_1HzcPLG4eapQtpTMd4f1IaTZ?client_secret=src_client_secret_UBgQB9EQfgfQTeYCG74eplU9", "source": "src_1HzcPLG4eapQtpTMd4f1IaTZ" } }, "on_behalf_of": null, "payment_method": "pm_1HzcPIG4eapQtpTMlno3tSGg", "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "any" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_action", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_IEzwwiVLYkdlDO", "idempotency_key": null }, "type": "payment_intent.requires_action" } 2020-12-18T06:26:25+00:00 INFO Webhook notification received: Event: charge.succeeded. Payload: { "id": "evt_1HzcQ0G4eapQtpTMF4q1xkRa", "object": "event", "api_version": "2020-03-02", "created": 1608272783, "data": { "object": { "id": "ch_1HzcPvG4eapQtpTMQIffnRlR", "object": "charge", "amount": 8900, "amount_captured": 8900, "amount_refunded": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee": null, "application_fee_amount": null, "balance_transaction": "txn_1HzcPzG4eapQtpTMV4rxSyQu", "billing_details": { "address": { "city": "jaipur", "country": "IN", "line1": "801 sewa path", "line2": "chaura rasta", "postal_code": "302003", "state": "RJ" }, "email": "[email protected]", "name": "sarthak pandya", "phone": "+917000677789" }, "calculated_statement_descriptor": "LIFEPLUGIN", "captured": true, "created": 1608272779, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "destination": null, "dispute": null, "disputed": false, "failure_code": null, "failure_message": null, "fraud_details": { }, "invoice": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272742", "product_1727": "21 Day Personal Mastery Journey x 1" }, "on_behalf_of": null, "order": null, "outcome": { "network_status": "approved_by_network", "reason": null, "risk_level": "normal", "seller_message": "Payment complete.", "type": "authorized" }, "paid": true, "payment_intent": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "payment_method": "pm_1HzcPIG4eapQtpTMlno3tSGg", "payment_method_details": { "card": { "brand": "visa", "checks": { "address_line1_check": "unavailable", "address_postal_code_check": "unavailable", "cvc_check": "pass" }, "country": "IN", "exp_month": 9, "exp_year": 2023, "fingerprint": "Lqgp9jNypfxytsN6", "funding": "debit", "installments": null, "last4": "3284", "network": "visa", "three_d_secure": { "authenticated": true, "authentication_flow": "challenge", "result": "authenticated", "result_reason": null, "succeeded": true, "version": "1.0.2" }, "wallet": null }, "type": "card" }, "receipt_email": null, "receipt_number": null, "receipt_url": "https://pay.stripe.com/receipts/acct_1GXNaZG4eapQtpTM/ch_1HzcPvG4eapQtpTMQIffnRlR/rcpt_Iao1L7qD1qtu3Q4eeNrXGUhPNTXHaQ1", "refunded": false, "refunds": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges/ch_1HzcPvG4eapQtpTMQIffnRlR/refunds" }, "review": null, "shipping": null, "source": null, "source_transfer": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "succeeded", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 4, "request": { "id": "req_nx4SPcBj7zsNup", "idempotency_key": null }, "type": "charge.succeeded" } 2020-12-18T06:26:25+00:00 INFO Webhook notification received: Event: payment_intent.succeeded. Payload: { "id": "evt_1HzcQ0G4eapQtpTMCJOPmw5u", "object": "event", "api_version": "2020-03-02", "created": 1608272783, "data": { "object": { "id": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "object": "payment_intent", "amount": 8900, "amount_capturable": 0, "amount_received": 8900, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ { "id": "ch_1HzcPvG4eapQtpTMQIffnRlR", "object": "charge", "amount": 8900, "amount_captured": 8900, "amount_refunded": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee": null, "application_fee_amount": null, "balance_transaction": "txn_1HzcPzG4eapQtpTMV4rxSyQu", "billing_details": { "address": { "city": "jaipur", "country": "IN", "line1": "801 sewa path", "line2": "chaura rasta", "postal_code": "302003", "state": "RJ" }, "email": "[email protected]", "name": "sarthak pandya", "phone": "+917000677789" }, "calculated_statement_descriptor": "LIFEPLUGIN", "captured": true, "created": 1608272779, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "destination": null, "dispute": null, "disputed": false, "failure_code": null, "failure_message": null, "fraud_details": { }, "invoice": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272742", "product_1727": "21 Day Personal Mastery Journey x 1" }, "on_behalf_of": null, "order": null, "outcome": { "network_status": "approved_by_network", "reason": null, "risk_level": "normal", "seller_message": "Payment complete.", "type": "authorized" }, "paid": true, "payment_intent": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "payment_method": "pm_1HzcPIG4eapQtpTMlno3tSGg", "payment_method_details": { "card": { "brand": "visa", "checks": { "address_line1_check": "unavailable", "address_postal_code_check": "unavailable", "cvc_check": "pass" }, "country": "IN", "exp_month": 9, "exp_year": 2023, "fingerprint": "Lqgp9jNypfxytsN6", "funding": "debit", "installments": null, "last4": "3284", "network": "visa", "three_d_secure": { "authenticated": true, "authentication_flow": "challenge", "result": "authenticated", "result_reason": null, "succeeded": true, "version": "1.0.2" }, "wallet": null }, "type": "card" }, "receipt_email": null, "receipt_number": null, "receipt_url": "https://pay.stripe.com/receipts/acct_1GXNaZG4eapQtpTM/ch_1HzcPvG4eapQtpTMQIffnRlR/rcpt_Iao1L7qD1qtu3Q4eeNrXGUhPNTXHaQ1", "refunded": false, "refunds": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges/ch_1HzcPvG4eapQtpTMQIffnRlR/refunds" }, "review": null, "shipping": null, "source": null, "source_transfer": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "succeeded", "transfer_data": null, "transfer_group": null } ], "has_more": false, "total_count": 1, "url": "/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2" }, "client_secret": "pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5", "confirmation_method": "manual", "created": 1608272532, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272742", "product_1727": "21 Day Personal Mastery Journey x 1" }, "next_action": null, "on_behalf_of": null, "payment_method": "pm_1HzcPIG4eapQtpTMlno3tSGg", "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "any" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "succeeded", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_nx4SPcBj7zsNup", "idempotency_key": null }, "type": "payment_intent.succeeded" } 2020-12-18T06:29:15+00:00 INFO Webhook notification received: Event: charge.refunded. Payload: { "id": "evt_1HzcSkG4eapQtpTMnvyQQhvh", "object": "event", "api_version": "2020-03-02", "created": 1608272954, "data": { "object": { "id": "ch_1HzcPvG4eapQtpTMQIffnRlR", "object": "charge", "amount": 8900, "amount_captured": 8900, "amount_refunded": 8900, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee": null, "application_fee_amount": null, "balance_transaction": "txn_1HzcPzG4eapQtpTMV4rxSyQu", "billing_details": { "address": { "city": "jaipur", "country": "IN", "line1": "801 sewa path", "line2": "chaura rasta", "postal_code": "302003", "state": "RJ" }, "email": "[email protected]", "name": "sarthak pandya", "phone": "+917000677789" }, "calculated_statement_descriptor": "LIFEPLUGIN", "captured": true, "created": 1608272779, "currency": "inr", "customer": "cus_IanxqI5UPYqfof", "description": "Order 1837 from LifePlugin - Membership", "destination": null, "dispute": null, "disputed": false, "failure_code": null, "failure_message": null, "fraud_details": { }, "invoice": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1837", "user_id": "483", "customer_id": "cus_IanxqI5UPYqfof", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608272742", "product_1727": "21 Day Personal Mastery Journey x 1" }, "on_behalf_of": null, "order": null, "outcome": { "network_status": "approved_by_network", "reason": null, "risk_level": "normal", "seller_message": "Payment complete.", "type": "authorized" }, "paid": true, "payment_intent": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "payment_method": "pm_1HzcPIG4eapQtpTMlno3tSGg", "payment_method_details": { "card": { "brand": "visa", "checks": { "address_line1_check": "unavailable", "address_postal_code_check": "unavailable", "cvc_check": "pass" }, "country": "IN", "exp_month": 9, "exp_year": 2023, "fingerprint": "Lqgp9jNypfxytsN6", "funding": "debit", "installments": null, "last4": "3284", "network": "visa", "three_d_secure": { "authenticated": true, "authentication_flow": "challenge", "result": "authenticated", "result_reason": null, "succeeded": true, "version": "1.0.2" }, "wallet": null }, "type": "card" }, "receipt_email": null, "receipt_number": null, "receipt_url": "https://pay.stripe.com/receipts/acct_1GXNaZG4eapQtpTM/ch_1HzcPvG4eapQtpTMQIffnRlR/rcpt_Iao1L7qD1qtu3Q4eeNrXGUhPNTXHaQ1", "refunded": true, "refunds": { "object": "list", "data": [ { "id": "re_1HzcSjG4eapQtpTMf3KEl395", "object": "refund", "amount": 8900, "balance_transaction": "txn_1HzcSjG4eapQtpTMtaHza6Lf", "charge": "ch_1HzcPvG4eapQtpTMQIffnRlR", "created": 1608272953, "currency": "inr", "metadata": { }, "payment_intent": "pi_1HzcLwG4eapQtpTMbDlJQaL2", "reason": null, "receipt_number": null, "source_transfer_reversal": null, "status": "succeeded", "transfer_reversal": null } ], "has_more": false, "total_count": 1, "url": "/v1/charges/ch_1HzcPvG4eapQtpTMQIffnRlR/refunds" }, "review": null, "shipping": null, "source": null, "source_transfer": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "succeeded", "transfer_data": null, "transfer_group": null }, "previous_attributes": { "amount_refunded": 0, "refunded": false, "refunds": { "data": [ ], "total_count": 0 } } }, "livemode": true, "pending_webhooks": 4, "request": { "id": "req_Fbghb0KkL1totz", "idempotency_key": null }, "type": "charge.refunded" } 2020-12-18T06:36:53+00:00 INFO Webhook notification received: Event: customer.created. Payload: { "id": "evt_1Hzca9G4eapQtpTMeoT6oNVV", "object": "event", "api_version": "2020-03-02", "created": 1608273413, "data": { "object": { "id": "cus_IaoCC4p0ymelAp", "object": "customer", "address": null, "balance": 0, "created": 1608273413, "currency": null, "default_source": null, "delinquent": false, "description": null, "discount": null, "email": "[email protected]", "invoice_prefix": "E67B9062", "invoice_settings": { "custom_fields": null, "default_payment_method": null, "footer": null }, "livemode": true, "metadata": { "user_id": "484", "username": "nehal.nayar", "website": "https://members.lifeplugin.com" }, "name": "Nehal Nayar", "next_invoice_sequence": 1, "phone": "+917023858657", "preferred_locales": [ ], "shipping": null, "sources": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IaoCC4p0ymelAp/sources" }, "subscriptions": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IaoCC4p0ymelAp/subscriptions" }, "tax_exempt": "none", "tax_ids": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/customers/cus_IaoCC4p0ymelAp/tax_ids" } } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_B1biAQfj7hZaZm", "idempotency_key": null }, "type": "customer.created" } 2020-12-18T06:36:54+00:00 INFO Webhook notification received: Event: payment_intent.created. Payload: { "id": "evt_1HzcaAG4eapQtpTM3kuc3QDB", "object": "event", "api_version": "2020-03-02", "created": 1608273413, "data": { "object": { "id": "pi_1Hzca9G4eapQtpTMlKahDAni", "object": "payment_intent", "amount": 8900, "amount_capturable": 0, "amount_received": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_1Hzca9G4eapQtpTMlKahDAni" }, "client_secret": "pi_1Hzca9G4eapQtpTMlKahDAni_secret_EeYZew0WEBlc73kMFThpUMSJN", "confirmation_method": "manual", "created": 1608273413, "currency": "inr", "customer": "cus_IaoCC4p0ymelAp", "description": "Order 1839 from LifePlugin - Membership", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1839", "user_id": "484", "customer_id": "cus_IaoCC4p0ymelAp", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608273413", "product_1727": "21 Day Personal Mastery Journey x 1" }, "next_action": null, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "any" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_payment_method", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_VLNT36xzqk9Ooi", "idempotency_key": null }, "type": "payment_intent.created" } 2020-12-18T06:36:56+00:00 INFO Webhook notification received: Event: payment_intent.requires_action. Payload: { "id": "evt_1HzcaCG4eapQtpTMEtsoys98", "object": "event", "api_version": "2020-03-02", "created": 1608273416, "data": { "object": { "id": "pi_1Hzca9G4eapQtpTMlKahDAni", "object": "payment_intent", "amount": 8900, "amount_capturable": 0, "amount_received": 0, "application": "ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up", "application_fee_amount": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [ ], "has_more": false, "total_count": 0, "url": "/v1/charges?payment_intent=pi_1Hzca9G4eapQtpTMlKahDAni" }, "client_secret": "pi_1Hzca9G4eapQtpTMlKahDAni_secret_EeYZew0WEBlc73kMFThpUMSJN", "confirmation_method": "manual", "created": 1608273413, "currency": "inr", "customer": "cus_IaoCC4p0ymelAp", "description": "Order 1839 from LifePlugin - Membership", "invoice": null, "last_payment_error": null, "livemode": true, "metadata": { "gateway_id": "stripe_cc", "order_id": "1839", "user_id": "484", "customer_id": "cus_IaoCC4p0ymelAp", "ip_address": "35.213.154.123", "user_agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36", "partner": "PaymentPlugins", "created": "1608273413", "product_1727": "21 Day Personal Mastery Journey x 1" }, "next_action": { "type": "use_stripe_sdk", "use_stripe_sdk": { "type": "three_d_secure_redirect", "stripe_js": "https://hooks.stripe.com/redirect/authenticate/src_1HzcaAG4eapQtpTMe3fZT8tb?client_secret=src_client_secret_Wq7ALFeN6exaqdU2aUBnPpk2", "source": "src_1HzcaAG4eapQtpTMe3fZT8tb" } }, "on_behalf_of": null, "payment_method": "pm_1Hzca7G4eapQtpTM7wupvTkl", "payment_method_options": { "card": { "installments": null, "network": null, "request_three_d_secure": "any" } }, "payment_method_types": [ "card" ], "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_action", "transfer_data": null, "transfer_group": null } }, "livemode": true, "pending_webhooks": 3, "request": { "id": "req_Znzk29TlMslcyz", "idempotency_key": null }, "type": "payment_intent.requires_action" }
- The topic ‘Issues with Payment on checkout page’ is closed to new replies.