Issues with Payment on checkout page

We are facing an issue while doing payment with debit ad credit cards (stripe payment gateway) on our WP woo-commerce site. When the customer tries to do payment with any of the cards, An error displaying on the checkout page “We were unable to process your order, please try again”, If the customer tries again with the same card, the order successfully placed and redirected to the thank you page after that.
So why such an issue comes while doing payment the first time on the checkout page and successful of another attempt after refill card details. Please help us to fix this issue ASAP.

Site URL: https://members.lifeplugin.com/
test product URL: https://members.lifeplugin.com/product/lifeplugin-test-product/

Here is a log of recent payment failure on the first attempt using Woocommerce stripe.
Please help us to fix this issue ASAP.

First Customer: [email protected]
Second Customer: [email protected]

2020-12-18T06:22:13+00:00 INFO Webhook notification received: Event: customer.created. Payload: {
“id”: “evt_1HzcLwG4eapQtpTMRsu7ynkM”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272532,
“data”: {
“object”: {
“id”: “cus_IanxqI5UPYqfof”,
“object”: “customer”,
“address”: null,
“balance”: 0,
“created”: 1608272531,
“currency”: null,
“default_source”: null,
“delinquent”: false,
“description”: null,
“discount”: null,
“email”: “[email protected]”,
“invoice_prefix”: “013D0035”,
“invoice_settings”: {
“custom_fields”: null,
“default_payment_method”: null,
“footer”: null
},
“livemode”: true,
“metadata”: {
“user_id”: “483”,
“username”: “sarthak.pandya”,
“website”: “https://members.lifeplugin.com”
},
“name”: “sarthak pandya”,
“next_invoice_sequence”: 1,
“phone”: “+917000677789”,
“preferred_locales”: [

],
“shipping”: null,
“sources”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/customers/cus_IanxqI5UPYqfof/sources”
},
“subscriptions”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/customers/cus_IanxqI5UPYqfof/subscriptions”
},
“tax_exempt”: “none”,
“tax_ids”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/customers/cus_IanxqI5UPYqfof/tax_ids”
}
}
},
“livemode”: true,
“pending_webhooks”: 3,
“request”: {
“id”: “req_vl4GZqKtHpz03B”,
“idempotency_key”: null
},
“type”: “customer.created”
}
2020-12-18T06:22:13+00:00 INFO Webhook notification received: Event: payment_intent.created. Payload: {
“id”: “evt_1HzcLwG4eapQtpTM52X58YeY”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272532,
“data”: {
“object”: {
“id”: “pi_1HzcLwG4eapQtpTMbDlJQaL2”,
“object”: “payment_intent”,
“amount”: 8900,
“amount_capturable”: 0,
“amount_received”: 0,
“application”: “ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up”,
“application_fee_amount”: null,
“canceled_at”: null,
“cancellation_reason”: null,
“capture_method”: “automatic”,
“charges”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2”
},
“client_secret”: “pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5”,
“confirmation_method”: “manual”,
“created”: 1608272532,
“currency”: “inr”,
“customer”: “cus_IanxqI5UPYqfof”,
“description”: “Order 1837 from LifePlugin – Membership”,
“invoice”: null,
“last_payment_error”: null,
“livemode”: true,
“metadata”: {
“gateway_id”: “stripe_cc”,
“order_id”: “1837”,
“user_id”: “483”,
“customer_id”: “cus_IanxqI5UPYqfof”,
“ip_address”: “35.213.154.123”,
“user_agent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36”,
“partner”: “PaymentPlugins”,
“created”: “1608272532”,
“product_1727”: “21 Day Personal Mastery Journey x 1”
},
“next_action”: null,
“on_behalf_of”: null,
“payment_method”: null,
“payment_method_options”: {
“card”: {
“installments”: null,
“network”: null,
“request_three_d_secure”: “any”
}
},
“payment_method_types”: [
“card”
],
“receipt_email”: null,
“review”: null,
“setup_future_usage”: null,
“shipping”: null,
“source”: null,
“statement_descriptor”: null,
“statement_descriptor_suffix”: null,
“status”: “requires_payment_method”,
“transfer_data”: null,
“transfer_group”: null
}
},
“livemode”: true,
“pending_webhooks”: 3,
“request”: {
“id”: “req_v18YEXs9YZJ0V2”,
“idempotency_key”: null
},
“type”: “payment_intent.created”
}
2020-12-18T06:22:15+00:00 INFO Webhook notification received: Event: payment_intent.requires_action. Payload: {
“id”: “evt_1HzcLzG4eapQtpTMnphcWGib”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272534,
“data”: {
“object”: {
“id”: “pi_1HzcLwG4eapQtpTMbDlJQaL2”,
“object”: “payment_intent”,
“amount”: 8900,
“amount_capturable”: 0,
“amount_received”: 0,
“application”: “ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up”,
“application_fee_amount”: null,
“canceled_at”: null,
“cancellation_reason”: null,
“capture_method”: “automatic”,
“charges”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2”
},
“client_secret”: “pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5”,
“confirmation_method”: “manual”,
“created”: 1608272532,
“currency”: “inr”,
“customer”: “cus_IanxqI5UPYqfof”,
“description”: “Order 1837 from LifePlugin – Membership”,
“invoice”: null,
“last_payment_error”: null,
“livemode”: true,
“metadata”: {
“gateway_id”: “stripe_cc”,
“order_id”: “1837”,
“user_id”: “483”,
“customer_id”: “cus_IanxqI5UPYqfof”,
“ip_address”: “35.213.154.123”,
“user_agent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36”,
“partner”: “PaymentPlugins”,
“created”: “1608272532”,
“product_1727”: “21 Day Personal Mastery Journey x 1”
},
“next_action”: {
“type”: “use_stripe_sdk”,
“use_stripe_sdk”: {
“type”: “three_d_secure_redirect”,
“stripe_js”: “https://hooks.stripe.com/redirect/authenticate/src_1HzcLxG4eapQtpTMJzwdpNwN?client_secret=src_client_secret_JvhLXufc38KChIbWI4XjrilL”,
“source”: “src_1HzcLxG4eapQtpTMJzwdpNwN”
}
},
“on_behalf_of”: null,
“payment_method”: “pm_1HzcLtG4eapQtpTMLf0kC9vy”,
“payment_method_options”: {
“card”: {
“installments”: null,
“network”: null,
“request_three_d_secure”: “any”
}
},
“payment_method_types”: [
“card”
],
“receipt_email”: null,
“review”: null,
“setup_future_usage”: null,
“shipping”: null,
“source”: null,
“statement_descriptor”: null,
“statement_descriptor_suffix”: null,
“status”: “requires_action”,
“transfer_data”: null,
“transfer_group”: null
}
},
“livemode”: true,
“pending_webhooks”: 3,
“request”: {
“id”: “req_7mTTmOaSuMJK2i”,
“idempotency_key”: null
},
“type”: “payment_intent.requires_action”
}
2020-12-18T06:24:31+00:00 INFO Webhook notification received: Event: payment_intent.payment_failed. Payload: {
“id”: “evt_1HzcOAG4eapQtpTM0mrErlgN”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272670,
“data”: {
“object”: {
“id”: “pi_1HzcLwG4eapQtpTMbDlJQaL2”,
“object”: “payment_intent”,
“amount”: 8900,
“amount_capturable”: 0,
“amount_received”: 0,
“application”: “ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up”,
“application_fee_amount”: null,
“canceled_at”: null,
“cancellation_reason”: null,
“capture_method”: “automatic”,
“charges”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2”
},
“client_secret”: “pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5”,
“confirmation_method”: “manual”,
“created”: 1608272532,
“currency”: “inr”,
“customer”: “cus_IanxqI5UPYqfof”,
“description”: “Order 1837 from LifePlugin – Membership”,
“invoice”: null,
“last_payment_error”: {
“code”: “payment_intent_authentication_failure”,
“doc_url”: “https://stripe.com/docs/error-codes/payment-intent-authentication-failure”,
“message”: “The latest payment attempt of this PaymentIntent has failed or been canceled, and the attached payment method has been removed. You can try confirming again with a new payment method.”,
“payment_method”: {
“id”: “pm_1HzcLtG4eapQtpTMLf0kC9vy”,
“object”: “payment_method”,
“billing_details”: {
“address”: {
“city”: “jaipur “,
“country”: “IN”,
“line1”: “801 sewa path “,
“line2”: “chaura rasta “,
“postal_code”: “302003”,
“state”: “RJ”
},
“email”: “[email protected]”,
“name”: “sarthak pandya”,
“phone”: “7000677789”
},
“card”: {
“brand”: “mastercard”,
“checks”: {
“address_line1_check”: “unchecked”,
“address_postal_code_check”: “unchecked”,
“cvc_check”: “unchecked”
},
“country”: “IN”,
“exp_month”: 10,
“exp_year”: 2023,
“fingerprint”: “AoBoj74VHiH1qluM”,
“funding”: “debit”,
“generated_from”: null,
“last4”: “0749”,
“networks”: {
“available”: [
“mastercard”
],
“preferred”: null
},
“three_d_secure_usage”: {
“supported”: true
},
“wallet”: null
},
“created”: 1608272530,
“customer”: null,
“livemode”: true,
“metadata”: {
},
“type”: “card”
},
“type”: “invalid_request_error”
},
“livemode”: true,
“metadata”: {
“gateway_id”: “stripe_cc”,
“order_id”: “1837”,
“user_id”: “483”,
“customer_id”: “cus_IanxqI5UPYqfof”,
“ip_address”: “35.213.154.123”,
“user_agent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36”,
“partner”: “PaymentPlugins”,
“created”: “1608272532”,
“product_1727”: “21 Day Personal Mastery Journey x 1”
},
“next_action”: null,
“on_behalf_of”: null,
“payment_method”: null,
“payment_method_options”: {
“card”: {
“installments”: null,
“network”: null,
“request_three_d_secure”: “any”
}
},
“payment_method_types”: [
“card”
],
“receipt_email”: null,
“review”: null,
“setup_future_usage”: null,
“shipping”: null,
“source”: null,
“statement_descriptor”: null,
“statement_descriptor_suffix”: null,
“status”: “requires_payment_method”,
“transfer_data”: null,
“transfer_group”: null
}
},
“livemode”: true,
“pending_webhooks”: 3,
“request”: {
“id”: “req_nz8IILfFRSYjsl”,
“idempotency_key”: null
},
“type”: “payment_intent.payment_failed”
}
2020-12-18T06:25:43+00:00 INFO Webhook notification received: Event: customer.updated. Payload: {
“id”: “evt_1HzcPKG4eapQtpTMZLr2wZx8”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272742,
“data”: {
“object”: {
“id”: “cus_IanxqI5UPYqfof”,
“object”: “customer”,
“address”: null,
“balance”: 0,
“created”: 1608272531,
“currency”: null,
“default_source”: null,
“delinquent”: false,
“description”: null,
“discount”: null,
“email”: “[email protected]”,
“invoice_prefix”: “013D0035”,
“invoice_settings”: {
“custom_fields”: null,
“default_payment_method”: null,
“footer”: null
},
“livemode”: true,
“metadata”: {
“user_id”: “483”,
“username”: “sarthak.pandya”,
“website”: “https://members.lifeplugin.com”
},
“name”: “sarthak pandya”,
“next_invoice_sequence”: 1,
“phone”: “+917000677789”,
“preferred_locales”: [

],
“shipping”: null,
“sources”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/customers/cus_IanxqI5UPYqfof/sources”
},
“subscriptions”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/customers/cus_IanxqI5UPYqfof/subscriptions”
},
“tax_exempt”: “none”,
“tax_ids”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/customers/cus_IanxqI5UPYqfof/tax_ids”
}
},
“previous_attributes”: {
“email”: “[email protected]”
}
},
“livemode”: true,
“pending_webhooks”: 3,
“request”: {
“id”: “req_f8GjYigX2yx5nm”,
“idempotency_key”: null
},
“type”: “customer.updated”
}
2020-12-18T06:25:45+00:00 INFO Webhook notification received: Event: payment_intent.requires_action. Payload: {
“id”: “evt_1HzcPNG4eapQtpTMhz1Szd23”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272745,
“data”: {
“object”: {
“id”: “pi_1HzcLwG4eapQtpTMbDlJQaL2”,
“object”: “payment_intent”,
“amount”: 8900,
“amount_capturable”: 0,
“amount_received”: 0,
“application”: “ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up”,
“application_fee_amount”: null,
“canceled_at”: null,
“cancellation_reason”: null,
“capture_method”: “automatic”,
“charges”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/charges?payment_intent=pi_1HzcLwG4eapQtpTMbDlJQaL2”
},
“client_secret”: “pi_1HzcLwG4eapQtpTMbDlJQaL2_secret_pOzYujQaGFFP6fgLiuSOoY7w5”,
“confirmation_method”: “manual”,
“created”: 1608272532,
“currency”: “inr”,
“customer”: “cus_IanxqI5UPYqfof”,
“description”: “Order 1837 from LifePlugin – Membership”,
“invoice”: null,
“last_payment_error”: null,
“livemode”: true,
“metadata”: {
“gateway_id”: “stripe_cc”,
“order_id”: “1837”,
“user_id”: “483”,
“customer_id”: “cus_IanxqI5UPYqfof”,
“ip_address”: “35.213.154.123”,
“user_agent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36”,
“partner”: “PaymentPlugins”,
“created”: “1608272742”,
“product_1727”: “21 Day Personal Mastery Journey x 1”
},
“next_action”: {
“type”: “use_stripe_sdk”,
“use_stripe_sdk”: {
“type”: “three_d_secure_redirect”,
“stripe_js”: “https://hooks.stripe.com/redirect/authenticate/src_1HzcPLG4eapQtpTMd4f1IaTZ?client_secret=src_client_secret_UBgQB9EQfgfQTeYCG74eplU9”,
“source”: “src_1HzcPLG4eapQtpTMd4f1IaTZ”
}
},
“on_behalf_of”: null,
“payment_method”: “pm_1HzcPIG4eapQtpTMlno3tSGg”,
“payment_method_options”: {
“card”: {
“installments”: null,
“network”: null,
“request_three_d_secure”: “any”
}
},
“payment_method_types”: [
“card”
],
“receipt_email”: null,
“review”: null,
“setup_future_usage”: null,
“shipping”: null,
“source”: null,
“statement_descriptor”: null,
“statement_descriptor_suffix”: null,
“status”: “requires_action”,
“transfer_data”: null,
“transfer_group”: null
}
},
“livemode”: true,
“pending_webhooks”: 3,
“request”: {
“id”: “req_IEzwwiVLYkdlDO”,
“idempotency_key”: null
},
“type”: “payment_intent.requires_action”
}
2020-12-18T06:26:25+00:00 INFO Webhook notification received: Event: charge.succeeded. Payload: {
“id”: “evt_1HzcQ0G4eapQtpTMF4q1xkRa”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272783,
“data”: {
“object”: {
“id”: “ch_1HzcPvG4eapQtpTMQIffnRlR”,
“object”: “charge”,
“amount”: 8900,
“amount_captured”: 8900,
“amount_refunded”: 0,
“application”: “ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up”,
“application_fee”: null,
“application_fee_amount”: null,
“balance_transaction”: “txn_1HzcPzG4eapQtpTMV4rxSyQu”,
“billing_details”: {
“address”: {
“city”: “jaipur”,
“country”: “IN”,
“line1”: “801 sewa path”,
“line2”: “chaura rasta”,
“postal_code”: “302003”,
“state”: “RJ”
},
“email”: “[email protected]”,
“name”: “sarthak pandya”,
“phone”: “+917000677789”
},
“calculated_statement_descriptor”: “LIFEPLUGIN”,
“captured”: true,
“created”: 1608272779,
“currency”: “inr”,
“customer”: “cus_IanxqI5UPYqfof”,
“description”: “Order 1837 from LifePlugin – Membership”,
“destination”: null,
“dispute”: null,
“disputed”: false,
“failure_code”: null,
“failure_message”: null,
“fraud_details”: {
},
“invoice”: null,
“livemode”: true,
“metadata”: {
“gateway_id”: “stripe_cc”,
“order_id”: “1837”,
“user_id”: “483”,
“customer_id”: “cus_IanxqI5UPYqfof”,
“ip_address”: “35.213.154.123”,
“user_agent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36”,
“partner”: “PaymentPlugins”,
“created”: “1608272742”,
“product_1727”: “21 Day Personal Mastery Journey x 1”
},
“on_behalf_of”: null,
“order”: null,
“outcome”: {
“network_status”: “approved_by_network”,
“reason”: null,
“risk_level”: “normal”,
“seller_message”: “Payment complete.”,
“type”: “authorized”
},
“paid”: true,
“payment_intent”: “pi_1HzcLwG4eapQtpTMbDlJQaL2”,
“payment_method”: “pm_1HzcPIG4eapQtpTMlno3tSGg”,
“payment_method_details”: {
“card”: {
“brand”: “visa”,
“checks”: {
“address_line1_check”: “unavailable”,
“address_postal_code_check”: “unavailable”,
“cvc_check”: “pass”
},
“country”: “IN”,
“exp_month”: 9,
“exp_year”: 2023,
“fingerprint”: “Lqgp9jNypfxytsN6”,
“funding”: “debit”,
“installments”: null,
“last4”: “3284”,
“network”: “visa”,
“three_d_secure”: {
“authenticated”: true,
“authentication_flow”: “challenge”,
“result”: “authenticated”,
“result_reason”: null,
“succeeded”: true,
“version”: “1.0.2”
},
“wallet”: null
},
“type”: “card”
},
“receipt_email”: null,
“receipt_number”: null,
“receipt_url”: “https://pay.stripe.com/receipts/acct_1GXNaZG4eapQtpTM/ch_1HzcPvG4eapQtpTMQIffnRlR/rcpt_Iao1L7qD1qtu3Q4eeNrXGUhPNTXHaQ1”,
“refunded”: false,
“refunds”: {
“object”: “list”,
“data”: [

],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/charges/ch_1HzcPvG4eapQtpTMQIffnRlR/refunds”
},
“review”: null,
“shipping”: null,
“source”: null,
“source_transfer”: null,
“statement_descriptor”: null,
“statement_descriptor_suffix”: null,
“status”: “succeeded”,
“transfer_data”: null,
“transfer_group”: null
}
},
“livemode”: true,
“pending_webhooks”: 4,
“request”: {
“id”: “req_nx4SPcBj7zsNup”,
“idempotency_key”: null
},
“type”: “charge.succeeded”
}
2020-12-18T06:26:25+00:00 INFO Webhook notification received: Event: payment_intent.succeeded. Payload: {
“id”: “evt_1HzcQ0G4eapQtpTMCJOPmw5u”,
“object”: “event”,
“api_version”: “2020-03-02”,
“created”: 1608272783,
“data”: {
“object”: {
“id”: “pi_1HzcLwG4eapQtpTMbDlJQaL2”,
“object”: “payment_intent”,
“amount”: 8900,
“amount_capturable”: 0,
“amount_received”: 8900,
“application”: “ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up”,
“application_fee_amount”: null,
“canceled_at”: null,
“cancellation_reason”: null,
“capture_method”: “automatic”,
“charges”: {
“object”: “list”,
“data”: [
{
“id”: “ch_1HzcPvG4eapQtpTMQIffnRlR”,
“object”: “charge”,
“amount”: 8900,
“amount_captured”: 8900,
“amount_refunded”: 0,
“application”: “ca_Gp4vLOJiqHJLZGxakHW7JdbBlcgWK8Up”,
“application_fee”: null,
“application_fee_amount”: null,
“balance_transaction”: “txn_1HzcPzG4eapQtpTMV4rxSyQu”,
“billing_details”: {
“address”: {
“city”: “jaipur”,
“country”: “IN”,
“line1”: “801 sewa path”,
“line2”: “chaura rasta”,
“postal_code”: “302003”,
“state”: “RJ”
},
“email”: “[email protected]”,
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2020-12-18T06:29:15+00:00 INFO Webhook notification received: Event: charge.refunded. Payload: {
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2020-12-18T06:36:54+00:00 INFO Webhook notification received: Event: payment_intent.created. Payload: {
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2020-12-18T06:36:56+00:00 INFO Webhook notification received: Event: payment_intent.requires_action. Payload: {
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