Issues with payment on mobile devices – Stripe

  • Resolved BINS

    (@techimansoor)


    1 year, 3 months ago

    Hello.

    We’re having issues with a client website. The issue is that when someone is trying to order with their mobile devices they’re “thrown out” of the proses and are not able to complete the order. We’re not sure where the issue lies. I was told by Stripe to contact Woocommerce about this and have already sent an email regarding this, but as it states on their support website they don’t take support tickets that are not subscribing to their services at woocommerce.com.. So that’s why I’m also opening this thread…

    Has anyone else had this issue? I’m not sure if it’s a Stripe Gateway issue or a woocommerce issue. That’s why I’ll also post this in both plugin forums to try to get most feedback I can.

    Thanks in advance for any answers here, I really appreciate it!

    • This topic was modified 1 year, 3 months ago by BINS.
Viewing 1 replies (of 1 total)
  • Saif

    (@babylon1999)

    Hello @techimansoor,

    Thank you for reaching out! :?)

    This forum is for WooCommerce core topics. Kindly create a new post in the dedicated Stripe integration forum.

    In the new thread, make sure to include:

    • Your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
    • Some screenshots that describe the issue. 
    • It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Thank you!

Viewing 1 replies (of 1 total)
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