Issues with photo gallery

  • sam246289

    (@sam246289)


    7 months ago

    Hi, ive been having some issues with my portfolio lately. in the beginning it works fine and i can navigate it but after a few clicks (i.e. when i go and check out one of the gallery groups) and then i press back, it doesn’t go back and gets stuck on the same page, and i cant navigate in or out of the gallery group. If you play around with the portfolio a few times youll see what i mean, it just stops working after a minute or so. I’m not sure what to do and would appreciate help. Thank you so much. the password for the portfolio is artbysam5

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Yasin Abedi

    (@yasinabedi)

    Hi @sam246289,

    Thank you for posting your issue in our forum.
    We went through the page you had sent but could not reproduce the issue on our end.
    Would it be possible for you to share a screen recording from the steps you take so we could better understand and reproduce the issue ?
    Please also confirm if the plugin is updated to the latest version.

    Thanks in advance.
    Best Regards,
    Yasin

    Thread Starter sam246289

    (@sam246289)

    Thanks for your reply. here’s a screen recording: https://imgur.com/a/JVzrj7i

    the version is Version 1.8.23 which says it’s the most recent update. Thank you.

    Plugin Support Yasin Abedi

    (@yasinabedi)

    Hi @sam246289 ,

    Thank you for the screen recording and I am sorry for the late reply.
    We checked the issue with our team and they confirmed that there is an error that seems to be related to the server,
    This is the AJAX request response :
    429 Too Many Requests
    There has been a sudden influx of requests from your IP XX.XX.XXX.XX
    To ensure smooth website performance, we have temporarily restricted your access
    Take a moment and try again later
    Is this your website?
    Our Live Chat Support is available 24/7

    Would you please contact your hosting support and ask them to check this for you ?

Viewing 3 replies - 1 through 3 (of 3 total)
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