issues with postcode not appearing in orders back end

  • Resolved Renz_r

    (@renz_r)


    4 years, 9 months ago

    Hi,

    I’m having an issue with orders not displaying a customers postcode in the order backend for Woo.

    I have an address validtor plugin but that dosent seem to translate through.

    Has anyone had this before?

    For reference please see system report:

    
### WordPress Environment ###

WordPress address (URL): https://shop.essentialbeauty.com.au
Site address (URL): https://shop.essentialbeauty.com.au
WC Version: 4.1.0
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.5
WC Admin Version: ? 1.1.1
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.30
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.47
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.0
WC Database Prefix: wp_
Total Database Size: 32.70MB
Database Data Size: 28.78MB
Database Index Size: 3.92MB
wp_woocommerce_sessions: Data: 4.44MB + Index: 0.12MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.16MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.24MB + Index: 0.11MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.16MB + Index: 0.11MB + Engine MyISAM
wp_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_alm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aws_cache: Data: 3.37MB + Index: 0.00MB + Engine MyISAM
wp_aws_index: Data: 0.48MB + Index: 0.27MB + Engine MyISAM
wp_berocket_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_cart_abandonment: Data: 0.12MB + Index: 0.02MB + Engine MyISAM
wp_cartflows_ca_email_history: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 4.55MB + Index: 1.51MB + Engine MyISAM
wp_postmeta: Data: 4.91MB + Index: 0.93MB + Engine MyISAM
wp_posts: Data: 9.74MB + Index: 0.23MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.03MB + Index: 0.07MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.14MB + Index: 0.08MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpbackitup_job_control: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpbackitup_job_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpbackitup_job_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpns_backup_report: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 425
br_filters_group: 1
br_product_filter: 1
custom_css: 2
et_body_layout: 1
et_footer_layout: 2
et_header_layout: 1
et_pb_layout: 26
et_template: 6
et_theme_builder: 1
feedback: 26
nav_menu_item: 13
page: 13
post: 2
product: 163
product_variation: 113
project: 1
revision: 677
shop_coupon: 32
shop_order: 193
shop_order_refund: 4
wphb_minify_group: 45

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

WooCommerce added to cart popup (Ajax): by XootiX – 1.5 – Installed version not tested with active version of WooCommerce 4.1.0
AddressFinder: by Abletech – 1.4.1 – Installed version not tested with active version of WooCommerce 4.1.0
Advanced Woo Search: by ILLID – 2.00 – Installed version not tested with active version of WooCommerce 4.1.0
Load More Anything: by Akhtarujjaman Shuvo – 2.2.2 – Installed version not tested with active version of WooCommerce 4.1.0
Beeketing For WooCommerce: by Beeketing – 3.8.16 – Installed version not tested with active version of WooCommerce 4.1.0
Child Theme Wizard: by Jay Versluis – 1.4
Ultimate Add To Cart Button For WooCommerce: by BinaryCarpenter.com – 1.118 – Installed version not tested with active version of WooCommerce 4.1.0
Duplicate Page: by mndpsingh287 – 4.2
ELEX Hide WooCommerce Shipping Methods (BASIC): by ELEXtensions – 1.0.6 – Installed version not tested with active version of WooCommerce 4.1.0
Facebook for WooCommerce: by Facebook – 1.9.11 – Installed version not tested with active version of WooCommerce 4.1.0
Insert Headers and Footers: by WPBeginner – 1.4.5
Jetpack by WordPress.com: by Automattic – 8.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.1 – Installed version not tested with active version of WooCommerce 4.1.0
Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Installed version not tested with active version of WooCommerce 4.1.0
Official Facebook Pixel: by Facebook – 2.0.2
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3.1

Themify - WooCommerce Product Filter: by Themify – 1.2.6
W3 Total Cache: by BoldGrid – 0.13.3
Woo Align Buttons: by 320up – 3.6.4 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.5 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Custom Add To Cart Button: by Barn2 Media – 1.1 – Installed version not tested with active version of WooCommerce 4.1.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4 – Installed version not tested with active version of WooCommerce 4.1.0
Product Feed PRO for WooCommerce: by AdTribes.io – 8.1.7 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Admin: by WooCommerce – 1.1.1
WooCommerce eWAY Payment Gateway: by WooCommerce – 3.1.24 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.4 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.21
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.7.9

WooCommerce Services: by Automattic – 1.23.0 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce: by Automattic – 4.1.0
SmartCrawl Pro: by WPMU DEV – 2.6.1
WPMU DEV Dashboard: by WPMU DEV – 4.8.1

### Inactive Plugins (5) ###

Australia Post WooCommerce Extension: by WPRuby – 1.7.0 – Installed version not tested with active version of WooCommerce 4.1.0
Product CSV Import Export (BASIC): by WebToffee – 1.7.9
Smush Pro: by WPMU DEV – 3.6.3
Tracking Code Manager: by IntellyWP – 1.12.2
WP Rollback: by Impress.org – 1.7.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #71 - /all-products/
Cart: #72 - /cart/
Checkout: #73 - /checkout/
My account: #74 - /my-account/
Terms and conditions: #968 - /returns-exchanges-policy/

### Theme ###

Name: Shop Essential Beauty
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.4.2
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 921
Oldest: 2020-04-11 08:48:29 +0000
Newest: 2020-05-12 07:09:56 +0000

Failed: 7
Oldest: 2020-05-08 23:59:22 +0000
Newest: 2020-05-11 10:46:22 +0000

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @renz_r,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free [Storefront](https://www.ads-software.com/themes/storefront/) theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with postcodes not displaying on orders within the WooCommerece admin sections.

    This indicates that something on your site other than our WooCommerce plugin is having a negative effect and causing this behaviour which you are experiencing. Usually, isolated behaviour like what you describe and which has not displayed during our cross-testing can be related to code with another plugin or a theme which is causing a potential conflict of some kind.

    You can test for conflicts by following the steps within this document below.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘issues with postcode not appearing in orders back end’ is closed to new replies.